2018 Ford Fusion

It was losing calling but no coolant leak, rough idle/driving and blows white smoke out of the exhaust and threw the code p1299 so I took it to a garage and they told me it was the cylinder head gasket but my car has no recalls on it and I looked up my problem and it said 2013-2018 ford fusions with the 1.5l built before June 2019 and mine was built in feb 2018 and I haven’t received any mail about a recall.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the low coolant level warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 56,000.

Summary: I purchased a 2018 Ford Fusion from Reliable Chevrolet on [XXX]. After driving the vehicle a little less than 15,174 miles the check engine light came on. The Ford dealership concluded there was a coolant leak into cylinder 2 and suggested a long block replacement. After further investigation it appears this vehicle falls under NHTSA CSP 21N12, 19B37 and TSB 22-2229. The Ford dealership and Ford Motor company refused to assist in providing financial assistance for the needed repairs. We were also not notified by Ford, Reliable Chevrolet, or the extended warranty company (purchased through Reliable Chevrolet (MPP Co)) that this vehicle is subject to multiple NHTSA CSPs or TSBs before the purchase (possible violation of Section 17.46 of TBCC and Section 17.41 of DTPA). Ford Motor Company Customer Ticket - [XXX] Auto Nation Ford (Frisco, TX) Invoice Date July 24, 2024 It is my opinion one or more of the parties mentioned above should be held accountable for the needed repairs as this is a documented defect that should have been disclosed before purchase or at the minimum before out extended warranty expired in March of 2024. Please let me know what other information is needed to help complete this complaint. Best Regards, [XXX] Frisco, Texas [XXX] email - [XXX] mobile - [XXX] Supplement Details: Culpable Parties Manufacture Ford Motor Company 1 American Road, Dearborn, MI 48126 PO Box 6248 Dearborn, MI 48126 Called and opened a case on 08/24/2024 Case [XXX] Seller Reliable Chevrolet 800 North Central Expressway Richardson, Texas 75080 Extended Warranty Company (provided by dealer) MPP Co., Inc P.O. Box 634, Shawnee Mission, KS 66201 Vehicle Information 2018 Ford Fusion VIN- [XXX] Manufacturer: FORD MOTOR COMPANY, MEXICO Series: SE FWDTrim: Gross Vehicle Weight Rating: Class 1: 6,000 lb or less (2,722 kg or less)Drive Type: FWD/Front-Wheel Drive Cylinders: 4Primary Fuel Type: Gasol INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Vin # is: [XXX] and matches TSB 22-2322 // Customer Satisfaction Program 21N12 by all written criteria. My vehicle is exhibiting the exact symptoms as coolant leaking into cylinder bore (#3 in my situation). When I called my local Ford dealership and Ford Corporate office, they told me that my vehicle doesn't fall under that coverage, but couldn't tell me why. My make/model/year/manufacturer date/location/engine, etc. all match what is written in the TSB/CSP. If Ford states that my vehicle doesn't qualify for this program, I need an exact/specific explanation as to why my vehicle doesn't qualify for this TSB/CSP. Nobody can tell me and I keep getting the run around. This is unethical as everything written matches my vehicle and situation but I am being denied coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I drive a 2018 Ford fusion ecoboost. It started with a misfire on cylinder 4 and in that same week the engine started to over heat. Had the spark plugs replaced. Upon checking and monitoring coolant levels noticed I was losing coolant. Wasn't having any puddles in the driveway and no visible leaks under the hood. After few trips to work and home the engine would overheat and my work is less than 2 miles from my home. Started to quickly get worse, more codes popping up on my fixt obd2 scanner. From po304, PO300, PO303, B124D, PO313, PO316, PO317.

My fusion has been acting up lately. Everytime I turn on the car In the morning it sounds super rough and it shakes more than usual. I have to fill the coolant every once in a while because the car just eats the coolant up. I took it to a ford dealership to make sure there are no leaks but there weren’t. Car seems to have coolant intrusion by the amount of times I need to re fill coolant. I have attached picture of coolant always below minimum line.

I took my vehicle into a Ford dealership due to having a engine code of P0302 for engine misfire 8/3/24.Received a call from the dealership stating that I have coolant intrusion in cylinder 2 and has caused catastrophic engine failure.It has never been stated that there had been 2 previous recalls for this issue at any time while owning this vehicle.I called the Ford dealer that I recently had my oil changed at and asked if there was any notes on any issues or concerns when my oil was changed and was told no but there was a recall on the vehicle for this exact issue but it had expired.The dealership stated a new motor is needed costing $5,600 for a short block or $8,600 for a long block.I called Ford Customer Care and was told that with this being an ongoing issue to report it. I am at a loss after reading how many people have had this issue and Ford knowingly has had 2 recalls on it but people are still having to pay for a new engine because of the mileage on their vehicles at engine failure due to the boring between the cylinders causing the head gasket to fail. My car has a little over 135k miles and the previous recall stopped at 85k miles.I don't have an extended warranty and that would be the only way at this point that Ford would cover the expense.When buying a vehicle from a trusted company and then not being notified of an actual recall by Ford or even from the dealerships when being serviced if you aren't having that specific issue I don't think that is ethical or making sure their customers are safe.It puts not only my family but others at risk that have the same engine which can cause engine fires,failure while driving and money out of pocket that shouldn't have to be paid because of a known issue that currently has a pending class action lawsuit over.Ford needs to stand by their customers and reinstate this recall to include higher mileage cutoffs to make things right for all customers with the same manufacturer defect even if it takes longer to comeup

Originally, the car had Cylinder 2 misfire followed by the engine overheating. No crash, thankfully. have had this car for approximately 2 years, and put less than 30,000 miles on it. I took the car to Kings Ford Services where they discovered the engine block had been miscast resulting in engine coolant to enter cylinders 2 and 4, thus killing the engine. Spoke with Eric Hutton, Service Advisor Kings Ford Inc, (513)-683-0220 ext. 219, who said he has seen this happen multiple times with Ford Fusions and that the 1.5L has been recalled, but not the 2.0L which my car has. Per Kings Ford Repair Receipt: "Inspected the engine base part number to confirm it I'd 206 then with the engine at normal operating temperature, pressurized the cooling system to 20 PSI FOR 5 hours and the pressure dropped more than 4 PSK. Removed the spark plugs, used a borescope and found coolant has entered the cylinders. Removed the engine and replaced the long block assembly using all of the approved Ford gasket removers, parts cleaners, shampoo and metal surface prep wipes to clean all related mating surfaces per the workshop service manual. Also replaced all other related seals, gaskets, and non reusable hardware and reinstalled all components Removed for repairs in the reverse order of removal. Evachated, pulled system into vacuum, and recharged thr air conditioning system to service the engine assembly." I called Beechmont Ford who filed a claim with my warranty, but the warranty refused to aid and gave many excuses that were not true to the problem such as "it was a gasket issue not an engine" despite Mr. Hutton telling them multiple times it was the engine. I found out later their excuses were just that as Ford Inc. said the warranty expired within a year of having the car. They also had heard of this happening before, as well. Ford Inc. who was willing to pay a portion of the bill, $5,000, despite it being a manufacturing issue. Car was fixed and returned to me on 08/01/2024.