2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the "WRENCH" symbol was displayed. The contact was unable to shift the transmission into drive(D). The contact had to wait for approximately 15 to 20 minutes before attempting to restart the vehicle before shifting into drive(D). The contact stated that the failure recurred, and the vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

At 135,815 miles, my 2018 Ford Fusion SE experienced a sudden transmission failure while driving, with no prior warning signs. The vehicle was towed to Certified Transmission, where technicians confirmed: Transmission fluid level was correct but black/degraded. Multiple failure codes were present. Transmission pump whined and stopped functioning. Diagnosis: Internal transmission failure (6/17/2024). The shop stated this issue is common in these transmissions. The entire transmission had to be replaced. At 141,164 miles, just 5,349 miles later, the engine shut off on the highway while driving, again with no warning lights. After pulling onto the shoulder, it restarted after 10 minutes but was smoking heavily. Coolant was critically low in the reserve tank. Diagnosis: Cracked cylinder head due to coolant intrusion, a known defect in 1.5L EcoBoost engines. I contacted Ford Customer Care about CSP 21N12, but they refused assistance since my vehicle exceeds 84,000 miles, despite this well-documented defect. Safety Concerns: Unexpected transmission & engine failure while driving creates a serious risk. Engine shutoff on the highway could have led to an accident. Coolant intrusion in 1.5L EcoBoost engines is a known issue, yet Ford has failed to notify all owners. This issue affects many owners and creates major safety risks. I urge the NHTSA to investigate and consider a mandatory recall to prevent further incidents.

On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3 times since then. This problem has been reported at least 15 times on the ford fusion sport forum.

The contact owns a 2018 Ford Fusion. The contact stated while driving 15 MPH, the check engine warning light illuminated, and the vehicle started hesitating. The contact attempted to restart the vehicle and the vehicle failed to respond as needed. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #2, and the engine needed to be replaced. The dealer was contacted. The vehicle was not repaired. The contact related the failure to TSB: 20-2100 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the VIN was not included in the service bulletin. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 150,000.

The car was taken to the repair shop due to reduced speed and shaking. The repair shop mentioned that a bulletin for the car indicated that coolant could leak into the engine. They reported that the coolant had indeed leaked onto the engine, causing the gasket to blow. The dealer was contacted and was informed that it was an extended warranty of up to 84000/ 7 years. so I was referred to NHTSA Case S3H0j5

During traffic on the highway, my car had a slight rumble to it but no warning lights were on and there were no weird sounds or smells coming from my car. After I cleared the traffic, the rumbling dissipated but as I accelerated my check engine light turned on and began flashing. I immediately exited and pulled over. After popping my hood, it smelled of burnt oil and the entire engine bay looked like it had been misted with oil. Auto shop scanned the engine light and said I had a cylinder 2 misfire. Another auto shop had said my engine was out of commission and I’d need a new one.

While waiting at a red traffic light in drive and on a slight incline, engine shut off by itself and car started rolling backward with my foot on the brake pedal. The pedal felt harder than normal to push but didn't stop the car. A car stopped behind me was put at risk of impact with the rear of my vehicle. I could see I was getting closer and closer to hitting the other car. As this was happening, i pushed the start button and managed to restart the engine and put it in drive to pull away just before impact. Problem hasn't been reproduced by anyone. Vehicle or components haven't been inspected by anyone. No warning light lamps or other symptoms of the problem prior or during remaining drive home. I don't know if this is related but the car does have a random no start symptom due to a battery discharge condition while parked overnight. This happens very rarely and is not reproducible when the battery is charged. Ford has a TSB ref.17-2192 on this failure that is applicable to my VIN but they will not cover it since my car is out of warranty (Time and 73K miles). The dealer further stated that there is no guarantee that this re-programming of the PCM will fix the problem. The Ford dealer gave me an estimate of $214 for the re-programming of the PCM and it does not include a new battery if it needs it. I have an appointment to get it done on 11/22/24 but I'm reluctant to pay for something that may not fix the parasitic PCM draw on the battery. Any advice would be appreciated. Thank you.

On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.