2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and there was white smoke coming from the exhaust tip. The contact stated that after starting the vehicle the following day, she noticed an abnormal odor. The contact stated that while driving at an undisclosed speed, the temperature gauge relayed that the engine was overheating. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000. The VIN was unavailable.

Coolant intrusion issue which is known to occur in this specific engine which is shared across many of Ford's automobiles. Customer Satisfaction Program 21N12 and 19B37 My car is just outside of the program guidelines- however it was in the dealership prior to it exceeding the program guidelines and I was never informed of the issue. Vehicle Model Year Assembly Plant Build Dates Escape 2017-2019 Louisville September 17, 2015 through April 8, 2019 Fusion 2017 Flat Rock October 1, 2015 through October 16, 2015 Fusion 2017-2019 Hermosillo October 6, 2015 through June 10, 2019

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle jerked while starting. The check engine and transmission warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed and related the failure to Technical Service Bulletin: SSM 47849 (Coolant Consumption); however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,000.

I've got engine light on then send to Ford dealer. Diagnostic says Purge Valve Replacement, I was told that there was a misfire caused by coolant intrusion cylinder 1. They also told me that this was a KNOWN ISSUE a few years back and it needed a NEW ENGINE to fix the problem. I asked them several questions about why only telling me now since it's an ongoing issue and why is it that no one from Ford dealer all different state that I brought in my car to check safety issues and regular oil changes informed me about this? I just retired and the dealer asked me to pay for the repair of new engine plus labor. I can't afford and it's hard to accept that someone lying to get some money from me. I read an article from your website with the same issue that there is a recall but the dealer told me that this was only a KNOWN problem NOT a recall. Please see the link [XXX] Kindly help me to resolve this issue and help others. Let them send a recall again to every Ford owner/user to avoid accidents that can cause death. This is ongoing and my case with the dealer has still not been given an answer for almost a week tomorrow. I appreciate your help and hoping to hear from you soon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated while driving 70 MPH, the message "Coolant Hot" was displayed. The contact pulled over on the side of the road and notice that there was no coolant in the reservoir. The contact added coolant into the reservoir, but the coolant leaked out. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and stated that the engine needed to be replaced and that the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 99,960.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the message "Coolant System Temperature Above" was displayed, and the vehicle stalled. An unknown dealer was notified of the failure. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help

I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!