2017 Ford Fusion Hybrid

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to move out of park. The vehicle had been towed to the dealer. The dealer diagnosed that the transmission range control module had failed. The gear shifter was replaced; however, the failure persisted. The contact was informed that the transmission range control module needed to be replaced but was not yet replaced. The contact learned that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 94,000.

I purchased a used car from a dealership in Orlando, FL, on May 5th this year. The vehicle has been experiencing a recurring issue of a battery drain, and despite multiple visits to authorized Ford service centers and leaving the car with the dealership for repairs, the problem persists. My ability as a customer to work and move around has been severely affected. The dealership claims no liability, but evidence suggests they were aware of the issue before selling the car. The service advisor admitted the problem existed before the purchase, providing repair orders from a different Ford location as proof. Currently, Ford is requesting 15 additional hours of labor for diagnosis, but the dealership refuses to approve it, leaving me with a non-functional vehicle. I suspect the vehicle's Power Control Module needs reprogramming due to a recall (Customer Satisfaction Program 17B38), but the VIN lookup shows no recalls associated with the car despite the model, year, plant city, build dates, as well as the reason for the recall matching. I, as the customer, am unable to use the purchased product, and Ford refuses to provide me with a response or any resolution as they “will not do anything until those 15 hours of labor = $3000 are not approved”, at the same time, financial constraints prevent me from approving the needed labor hours for diagnosis. Customer Satisfaction Program 17B38 Reason for this program: In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Affected vehicles Vehicle: Fusion Model Year: 2017 Plant City: Hermosillo Build Dates: 10/16/2015 - 08/02/2017

CVT Transmission Vehicle purchased 4/15/19 with 38,000 miles Transmission was bad and was replaced under warranty by Ford on 8/13/2021 @ 77,099 miles. Noise is back and I took vehicle to dealer for diagnosis 10/10/2023. Diagnosis: Hybrid Electric Unit Motor went out/Transmission is bad and needs to be replaced @ 115,023 miles I have only driven the car $67,076 on this new transmission. This does not seem right. Dealership says I am out of "dealer warranty" and that I must pay out of pocket $7k

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. No warning lights was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired however, the contact stated that two years later the failure recurred. The manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. The failure mileage was approximately 115,000.

While shopping for Ford fusion hybrids, I notice they all displayed abnormal tire wear, specifically on the inside edge of the rear tires. After purchasing a 2017 fusion hybrid I have seen a significant tire wear issue on the rear inside edge of my tires causing premature tire replacement. I have had the wheel alignment checked and was told it was good. this seems to be an issue with this model. For someone that does not inspect or maintain tires this could lead to a tire blow out at speed. I have had put 3 sets of tires on the vehicle over the last 3 years.

1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.

While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including Advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.

I BOUGHT 4 TIRES ON 05/13/2023 FROM DISCOUNT TIRE. EXACTLY 40 DAYS (06/22/2023) FROM PURCHASE, THE SIDEWALL OF PSSANGER SIDE REAR TIRE BLEW OUT DRIVING DOWN A BUSY STREET WITH CAUSING OTHER VEHICLES TO MAKE ADVASIVE MOVES TO AVOID A COLLISSION. DISCOUNT TIRE REPLACED THE TIRE WITH A DIFFERENT MAKE OF TIRE WHILE STATING THAT THE BRAVURIS 5 IS NO LONGER MADE NOR SOLD. EXACTLY 21 DAYS LATER (07/13/2023) THE SECOND TIRE (DRIVER REAR) BLEW OUT THE SAME WAY THE FIRST ONE DID. BOTH TIRES BLEW IN THE EXACT SAME SPOT ON THE TIRE - CLOSE TO THE "SAFETY WARNING" LOCATION ON THE TIRE. THE FIRST INSTANCE I WAS TRAVELING AT 35MPH AND LUCKILY AVOIDED A COLLISION, THE 2ND TIME I WAS TRAVELING AT 10MPH TURNING A CORNER-AGAIN LUCKILY I WAS ABLE TO AVOID A COLLISION. FROM THE TIME THE TIRES WERE PURCHASED UNTIL THE 2ND TIRE BLEW OUT, THE VEHICLE HAD ONLY BEEN DRIVEN ABOUT 500-550 MILES TOTAL.