2017 Ford Fusion Hybrid

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving 40 MPH, the vehicle shut off unexpectedly. The message that the engine was overheating was displayed. The check engine warning light was illuminated. The RED Triangle Symbol (Master Warning Light) was illuminated. The vehicle was towed to an independent mechanic, who determined that the transmission was leaking and that the hybrid system, battery, and engine needed to be replaced. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed there were no open recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 180,000.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed transmission bearing and that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed about TSB: 22-2396 however, the contact was informed that the vehicle could not be repaired under the TSB. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 104,000.

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter failed to move out of park. The vehicle had been towed to the dealer. The dealer diagnosed that the transmission range control module had failed. The gear shifter was replaced; however, the failure persisted. The contact was informed that the transmission range control module needed to be replaced but was not yet replaced. The contact learned that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 94,000.

I purchased a used car from a dealership in Orlando, FL, on May 5th this year. The vehicle has been experiencing a recurring issue of a battery drain, and despite multiple visits to authorized Ford service centers and leaving the car with the dealership for repairs, the problem persists. My ability as a customer to work and move around has been severely affected. The dealership claims no liability, but evidence suggests they were aware of the issue before selling the car. The service advisor admitted the problem existed before the purchase, providing repair orders from a different Ford location as proof. Currently, Ford is requesting 15 additional hours of labor for diagnosis, but the dealership refuses to approve it, leaving me with a non-functional vehicle. I suspect the vehicle's Power Control Module needs reprogramming due to a recall (Customer Satisfaction Program 17B38), but the VIN lookup shows no recalls associated with the car despite the model, year, plant city, build dates, as well as the reason for the recall matching. I, as the customer, am unable to use the purchased product, and Ford refuses to provide me with a response or any resolution as they “will not do anything until those 15 hours of labor = $3000 are not approved”, at the same time, financial constraints prevent me from approving the needed labor hours for diagnosis. Customer Satisfaction Program 17B38 Reason for this program: In some of the affected vehicles, if the ignition is briefly powered on and off, the PCM may not complete the shutdown process. As a result, the PCM will remain powered which results in excessive current draw and can lead to a drained battery. Affected vehicles Vehicle: Fusion Model Year: 2017 Plant City: Hermosillo Build Dates: 10/16/2015 - 08/02/2017

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound at the hood of the vehicle. No warning lights was illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired however, the contact stated that two years later the failure recurred. The manufacturer was notified of the failure and the contact was informed that there were no programs to assist with the repair. The failure mileage was approximately 115,000.

1. Gear shift jammed (from 3 months of owning my car, until now -4 yrs). 2. Stop Safely Now Caution Light on. Vechile stops, then shuts off, can't turn it back on until about 20 minutes, Maybe Transmission? I am highly displeased! The transmission started to kick when this "Stop Safely Light" appeared. I could have been in a car accident.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while shifting into gear, the gear shifter defaulted back to park(P). The contact stated that the shift system fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the parts to do the repair were back ordered and provided a case number. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the "Stop Safely Now" message was displayed and the vehicle then lost motive power. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The dealer informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact stated that the transmission was replaced two years prior to the recurring failure. The failure mileage was approximately 131,000.