NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
893 reports34,000 miles · Jun 29, 2010
Power Train
I AM THE OWNER OF A 2007 FORD FREESTYLE. I BEGAN EXPERIENCING ISSUES WITH THE CAR SUDDENLY ACCELERATING AND LUNGING FORWARD IF THE CAR IS IN DRIVE OR BACKWARD IF THE CAR IS IN REVERSE. THE ISSUE ONLY HAPPENS WHEN THE AC IS RUNNING. I'VE HAD SEVERAL OCCASIONS WHERE I WOULD BE PULLING INTO A PARKING SPACE AND NEARLY HIT A CAR PARK…
Read full complaint
I AM THE OWNER OF A 2007 FORD FREESTYLE. I BEGAN EXPERIENCING ISSUES WITH THE CAR SUDDENLY ACCELERATING AND LUNGING FORWARD IF THE CAR IS IN DRIVE OR BACKWARD IF THE CAR IS IN REVERSE. THE ISSUE ONLY HAPPENS WHEN THE AC IS RUNNING. I'VE HAD SEVERAL OCCASIONS WHERE I WOULD BE PULLING INTO A PARKING SPACE AND NEARLY HIT A CAR PARKED IN FRONT OF ME. MOST RECENTLY IT HAPPENED WITH THE CAR IN REVERSE. THE MOTOR ACCELERATED MORE SO THAN EVER BEFORE. I HELD THE BRAKE AND THE CAR STALLED. WHEN I STARTED THE CAR AGAIN THE WRENCH LIGHT WAS ON. THE CAR HAD VERY LITTLE POWER WHILE THE WRENCH LIGHT WAS ON. I'VE TAKEN THE CAR TO THE DEALERSHIP SEVERAL TIMES ONLY TO HAVE THE NOT SO VERY NICE MAN IN THE SERVICE DEPARTMENT TO TELL ME THAT IT'S IMPOSSIBLE FOR THE CAR TO DO THE THINGS I AM DESCRIBING TO HIM. WE ARE AT THE MERCY OF FORD MOTOR COMPANY AND NO-ONE SEEMS CONCERNED ENOUGH TO FORCE FORD INTO PLACING A RECALL ON THESE CARS FOR THIS ISSUE. I HAVE A FRIEND THAT ALSO HAS A FORD FREESTYLE AND IT JUST COST HIM $900 OUT OF POCKET FOR THE SAME ISSUE. THIS IS A TREMENDOUS SAFETY ISSUE. AT WHAT POINT DOES THE NATIONAL TRANSPORTATION SAFETY ADMINISTRATION STAND UP FOR THE CONSUMER AND FORCE FORD MOTOR COMPANY TO RECALL THESE VEHICLES AND FIX THEIR MISTAKES? IT'S JUST VERY UNSETTLING THAT FORD MOTOR COMPANY CAN SELL THESE DEFECTIVE VEHICLES AND GET AWAY WITH NOT BEING HELD RESPONSIBLE FOR THE PRODUCT THEY ARE PUTTING ON THE MARKET. *TR
NHTSA ODI #10340638
80,000 miles · Jun 28, 2010
Vehicle Speed Control
2007 FORD FREESTYLE ----- I HAVE AN ISSUE WITH THE CAR SURGING AHEAD WHEN YOU SHIFT GEARS AND APPLY THE BRAKES. MANY OTHER CAR OWNERS ARE HAVING THE SAME PROBLEM. AT MYCARSTATS.COM THERE ARE OVER 50 COMPLAINS ABOUT THE FREESTYLE AND I WOULD SAY AT LEAST 40 OF THEM RELATE TO THIS PROBLEM. THE OTHERS COMPLAINTS WERE MINOR, DOO…
Read full complaint
2007 FORD FREESTYLE ----- I HAVE AN ISSUE WITH THE CAR SURGING AHEAD WHEN YOU SHIFT GEARS AND APPLY THE BRAKES. MANY OTHER CAR OWNERS ARE HAVING THE SAME PROBLEM. AT MYCARSTATS.COM THERE ARE OVER 50 COMPLAINS ABOUT THE FREESTYLE AND I WOULD SAY AT LEAST 40 OF THEM RELATE TO THIS PROBLEM. THE OTHERS COMPLAINTS WERE MINOR, DOOR LATCHES ETC. IT APPEARS THAT THIS IS REALLY AN ISSUE WITH THIS CAR. APPARENTLY THE PROBLEM IS CAUSED BY THE THROTTLE BODY AND ACCORDING TO THE RESEARCH THE PART ALONE COST OVER $600. WHY HASN'T A RECALL BEEN MADE ON THIS PART. TOYOTA WAS JUST FINED OVER $16 MILLION FOR NOT REPORTING THEIR PROBLEM YOUR AGENCY SOON ENOUGH. ACCORDING TO THE REPORTS I READ ON-LINE THIS INFORMATION HAS BEEN REPORTED TO YOUR AGENCY FOR SOME TIME NOW. IS ANYTHING GOING TO BE DONE ABOUT IT? VERY DANGEROUS SITUATION. *TR
NHTSA ODI #10340412
52,000 miles · Jun 23, 2010
Fuel System, GasolineVehicle Speed Control
6-22-2010, VEHICLE BEGAN SURGING AND WOULD LUNGE FORWARD AT IDLE SPEED WITH FOOT ON BRAKE. WRENCH LIGHT ON DASH IS ON AND VEHICLE CONTINUES TO DO THIS IN DRIVE AND REVERSE. TOOK TO SERVICE DEPARTMENT 6-23-2010 TO HAVE CHECKED. WAS INFORMED PROBLEM WAS THROTTLE BODY ASSEMBLY. PART IS ON BACK ORDER DUE TO MULTIPLE PROBLEMS WITH TH…
Read full complaint
6-22-2010, VEHICLE BEGAN SURGING AND WOULD LUNGE FORWARD AT IDLE SPEED WITH FOOT ON BRAKE. WRENCH LIGHT ON DASH IS ON AND VEHICLE CONTINUES TO DO THIS IN DRIVE AND REVERSE. TOOK TO SERVICE DEPARTMENT 6-23-2010 TO HAVE CHECKED. WAS INFORMED PROBLEM WAS THROTTLE BODY ASSEMBLY. PART IS ON BACK ORDER DUE TO MULTIPLE PROBLEMS WITH THIS SAME PART. COST IS EST. $800 REPAIR. AM NOW HAVING TO DRIVE A VEHICLE I NO LONGER CONSIDER SAFE UNTIL PART IS AVAILABLE OR PROBLEM IS TAKEN CARE OF BY MANUFACTURE. MULTIPLE SEARCHES ONLINE FOUND THAT THIS IS A GROWING PROBLEM WITH THIS VEHICLE AND NO REPORTS HAVE BEEN MADE TO DATE BY MANUFACTURER TO SOLVE THE PROBLEM. VEHICLE IS A 2007 FORD FREESTYLE. *TR
NHTSA ODI #10339718
80,000 miles · Jun 21, 2010
Vehicle Speed Control
MY 2007 FORD FREESTYLE HAS LUNGING/SURGING OF POWER. I CAN HAVE MY FOOT ON THE BRAKE AND THE CAR WILL SURGE EITHER IN FORWARD OR REVERSE. THIS HAPPENS DAILY. IN PARKING LOTS IS VERY DANGEROUS. YOU ACTUALLY HAVE NO CONTROL WHILE IT IS HAPPENING. FORD SAYS IT IS THE THROTTLE BODY ASSEMBLY AND IS NOT COVERED UNDER WARRANTY. THERE A…
Read full complaint
MY 2007 FORD FREESTYLE HAS LUNGING/SURGING OF POWER. I CAN HAVE MY FOOT ON THE BRAKE AND THE CAR WILL SURGE EITHER IN FORWARD OR REVERSE. THIS HAPPENS DAILY. IN PARKING LOTS IS VERY DANGEROUS. YOU ACTUALLY HAVE NO CONTROL WHILE IT IS HAPPENING. FORD SAYS IT IS THE THROTTLE BODY ASSEMBLY AND IS NOT COVERED UNDER WARRANTY. THERE ARE MANY PEOPLE COMPLAINING ABOUT THE SAME ISSUE IN THEIR 2006 AND 2007 MODELS ON THE INTERNET. I REALLY WISH THAT THIS MATTER IS RESOLVED WITH AN INVESTIGATION AND A SAFETY RECALL. SAFETY SHOULD ALWAYS BE NUMBER 1. *TR
NHTSA ODI #10339309
50,000 miles · Jun 21, 2010
Power Train
VEHICLE WAS IN PARK, MOVED FOOT ON ONTO BRAKE AND PUT CAR INTO DRIVE. CAR SUDDENLY LURCHED FORWARD. I LOOKED DOWN TO MAKE SURE MY FOOT WAS ON THE BRAKE AND NOT ON THE GAS. THE WRENCH LIGHT CAME ON WHICH INDICATES TRANSMISSION PROBLEMS, BUT THEN WENT OUT. IF CAR OR PERSON HAD BEEN IN FRONT OF ME THEY WOULD HAVE BEEN HIT. I W…
Read full complaint
VEHICLE WAS IN PARK, MOVED FOOT ON ONTO BRAKE AND PUT CAR INTO DRIVE. CAR SUDDENLY LURCHED FORWARD. I LOOKED DOWN TO MAKE SURE MY FOOT WAS ON THE BRAKE AND NOT ON THE GAS. THE WRENCH LIGHT CAME ON WHICH INDICATES TRANSMISSION PROBLEMS, BUT THEN WENT OUT. IF CAR OR PERSON HAD BEEN IN FRONT OF ME THEY WOULD HAVE BEEN HIT. I WAS AT A FAST FOOD DRIVE THRU. *TR
NHTSA ODI #10339266
48,000 miles · Jun 13, 2010
Power Train
CAR WILL SUDDENLY SURGE IN ACCELERATION WHEN SWITCHING FROM PARK TO REVERSE AND REVERSE TO DRIVE; THIS HAPPENS ALMOST EVERY TIME I GET IN IT FROM MY DRIVEWAY TO PARKING LOTS AND ALSO AT TRAFFIC LIGHTS. THIS IS A VERY SERIOUS AND DANGEROUS PROBLEM. WHEN I HAVE THE BRAKES DEPRESSED AND SWITCH GEARS THE SURGES (REVS HIGH) STALLS, T…
Read full complaint
CAR WILL SUDDENLY SURGE IN ACCELERATION WHEN SWITCHING FROM PARK TO REVERSE AND REVERSE TO DRIVE; THIS HAPPENS ALMOST EVERY TIME I GET IN IT FROM MY DRIVEWAY TO PARKING LOTS AND ALSO AT TRAFFIC LIGHTS. THIS IS A VERY SERIOUS AND DANGEROUS PROBLEM. WHEN I HAVE THE BRAKES DEPRESSED AND SWITCH GEARS THE SURGES (REVS HIGH) STALLS, THE WRENCH LIGHT COMES ON THEN GOES OUT BUT I HAVE LITTLE TO NO POWER WHEN TRYING TO ACCELERATE. THIS ALL STARTED AROUND MARCH 2010 DOING IT EVERY NOW AND THEN BUT IS NOW DOING IT ALMOST EVERY TIME WE GET IN IT. THE MILEAGE IS 52,000. *TR
NHTSA ODI #10336102
40,000 miles · Jun 10, 2010
Engine And Engine CoolingVehicle Speed Control
VEHICLE LURCHES FORWARD OR BACKWARDS RELATIVE TO WHETHER YOU ARE IN DRIVE OR REVERSE. VEHICLE CONTINUES TO TRY TO LURCH WITH PRESSURE ON THE BRAKE. LURCHING IS MORE APPARENT WHEN THE AIR IS ON. THE DEALERSHIP SAYS THAT IT IS THE ENGINE THROTTLE BODY. *TR
NHTSA ODI #10335755
Mileage unknown · Jun 8, 2010
Service Brakes, Hydraulic
2007 FORD FREESTYLE LIMITED AWD. CONSUMER STATES PROBLEMS WITH BRAKES *TGW THE CONSUMER STATED ON APRIL 24, 2008 THERE WAS A RECALL BY FORD AND THE REAR BRAKES AND ROTORS WERE REPLACED. THE FRONT BRAKES WERE REPLACED AND THE FRONT ROTORS WERE RE-SURFACED. ON APRIL 14, 2010, THE CONSUMER TOOK THE VEHICLE TO THE DEALER BECAUSE A…
Read full complaint
2007 FORD FREESTYLE LIMITED AWD. CONSUMER STATES PROBLEMS WITH BRAKES *TGW THE CONSUMER STATED ON APRIL 24, 2008 THERE WAS A RECALL BY FORD AND THE REAR BRAKES AND ROTORS WERE REPLACED. THE FRONT BRAKES WERE REPLACED AND THE FRONT ROTORS WERE RE-SURFACED. ON APRIL 14, 2010, THE CONSUMER TOOK THE VEHICLE TO THE DEALER BECAUSE A LOUD NOISE WAS EMANATING FROM THE REAR WHEELS. THE FRONT BRAKES WERE FOUND TO BE OK, BUT THE REAR ROTORS WERE FOUND TO MEASURE BELOW SPECS AND HAD TO BE REPLACED, BECAUSE THEY COULDN'T BE TURNED. THE REAR PADS ALSO HAD TO BE REPLACED. THE CONSUMER STATED FOR THE BRAKES TO HAVE WORN OUT SO QUICKLY, IT SEEMED THERE MIGHT BE A DEFECT THAT FORD WAS UNWILLING TO ADDRESS. *JB
NHTSA ODI #10335922
63,000 miles · Jun 2, 2010
Power Train
MY 2007 FORD FREESTYLE ACCELERATES SUDDENLY WHEN MOVING FROM PARK TO REVERSE, ALSO WHEN COMING TO A STOP. THIS HAS BEEN OCCURING FOR THE LAST MONTH. *TR
NHTSA ODI #10334353
43,581 miles · Jun 2, 2010
Vehicle Speed Control
TL*THE CONTACT OWNS A 2007 FORD FREESTYLE. WHILE DRIVING 2 MPH, THE VEHICLE SUDDENLY ACCELERATED TWICE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE STOPPED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE THROTTLE CONTROL WAS REPLACED. THE FAILURE HAD NOT OCCURRED SINCE THE REP…
Read full complaint
TL*THE CONTACT OWNS A 2007 FORD FREESTYLE. WHILE DRIVING 2 MPH, THE VEHICLE SUDDENLY ACCELERATED TWICE. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE STOPPED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE THROTTLE CONTROL WAS REPLACED. THE FAILURE HAD NOT OCCURRED SINCE THE REPAIR. THE FAILURE MILEAGE WAS 43,581. THE CURRENT MILEAGE WAS 43,605.
NHTSA ODI #10334255
NHTSA investigations
2PE11018 · Idle Instability
Opened May 11, 2011 · Closed Feb 7, 2013
Status: closed (inferred from source dates) · Vehicle Speed Control
On November 29, 2012, Ford Motor Company (Ford) initiated Customer Satisfaction Program 12N03 to extend warranty coverage terms for repair of engine idle RPM surge caused by throttle body deposits in all model year (MY) 2005 through 2007 Ford Freestyle, Five Hundred and Mercury Montego vehicles.The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle (all vehicles are eligible for the program through May 31, 2013, regardless of mileage).Dealers will repair vehicles exhibiting the condition by removing and cleaning the throttle body and reprogramming the PCM with software containing an updated idle speed control strategy.According to Ford, some of the affected vehicles may experience momentary, intermittent engine idle RPM surge (idle flare) when stopped or during low speed driving maneuvers such as in a parking lot or driveway.Unstable idle speed control (dips and flares) around the target engine speed (700 rpm) can occur in vehicles with deposit build-up in the throttle body when the system adjusts engine speed in response to changes in engine load, typically from power steering application or air-conditioner compressor cycling.Idle speed control logic is only active at vehicle speeds below 3.5 mph and when the accelerator pedal is not applied.Ford testing of a vehicle with a worst case throttle body measured a maximum idle flare of 1360 RPM lasting approximately 1 second, which Ford indicated was consistent with system design to limit vehicle speed and acceleration in idle control mode.Ford indicated that the test vehicle was held in place with normal brake effort and that vehicle speed remained under 4 mph without the brake pedal applied.In addition to throttle body deposit accumulation, symptoms associated with the condition may include Check Engine lamp illumination and diagnostic trouble codes (DTCs) P0505, P0506 or P061B.Ford attributed the surge condition to changes in idle air flow resulting from the progressive buildup of deposits in the throttle body from normal Positive Crankcase Ventilation (PCV) system operation.This condition was not adequately compensated for in the original Powertrain Control Module (PCM) calibration.Ford issued a technical service bulletin on August 15, 2011 (TSB 11-8-5), releasing an updated powertrain control calibration for vehicles with CVT transmissions.On October 19, 2011, Ford issued a second bulletin (TSB 11-10-21) superseding TSB 11-8-5 and including updated powertrain control calibration for vehicles with 6-speed transmissions.Prior to Ford issuing the TSB?s, owner?s experiencing the alleged defect either received no repairs, if dealers could not duplicate the condition, or had the throttle body cleaned or replaced, which only provided temporary correction until the throttle deposit build-up returned.Ford?s revised powertrain calibrations appear to be effective remedies for the idle instability caused by build-up of throttle body deposits.However, even after the TSB?s were released, many owners experiencing the condition continued to have difficulty with proper diagnosis and repair as dealers were often either unable to duplicate the condition or were unfamiliar with the new repair procedures.Ford's new program addresses those concerns.NHTSA's testing and complaint analysis indicate that the idle speed control issue in the subject vehicles can only occur at very low speeds, are very brief events, are easily controlled by moderate brake pedal forces and result in minor increases in vehicle speed even with no braking.This investigation is closed.The closing of this in
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO