2018 Ford Flex

The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: NHTSA Campaign Number: 25V695000 (Back Over Prevention) and NHTSA Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

The contact owns a 2018 Ford Flex. The contact stated that the driver's side exterior B-Pillar trim had previously detached and was replaced by the dealer. The contact later received notification of NHTSA Campaign Number: 25V732000 (Structure). The dealer was contacted for reimbursement and informed that reimbursement would be provided when the recall remedy became available. Additionally, the contact stated that while driving 25 MPH, the passenger’s side windshield exterior A-Pillar trim detached and flew off the vehicle. The contact was able to retrieve the trim from the road with the assistance of bystanders. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that there would be a charge for the repair. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 40,500.

Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera screen on infotainment center.

The contact owns a 2018 Ford Flex. The contact had recently undergone head and neck surgery, and the contact was unable to operate the vehicle with ease due to a disoriented image on the display. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 127,000.

Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available. Additionally, the contact owned two other Ford Flex vehicles and a Ford Explorer with the same recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Flex. The contact stated that while driving at undisclosed speeds on city roads, a trim piece fell off the vehicle, and the contact was unable to recover the trim piece. After losing the trim piece, the contact heard road noise and air entering the vehicle through the gap. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 47,401.

The contact owns a 2018 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side B-pillar trim detached. The local dealer was not contacted. The contact retrieved a temporary part at a local junk yard and attached the B-pillar trim with adhesive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while shifted to reverse(R), the back over prevention camera intermittently shut off. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 68,000.