2019 Ford Fiesta

Recall remedy unavailable..I am filing a complaint regarding NHTSA Recall Campaign Number 25V695 (Ford Recall 25SA9) for my 2019 Ford Fiesta. The manufacturer has not provided a timely remedy, leaving me with a blank and distorted rearview camera, which severely compromises my rear visibility and creates an immediate safety hazard while backing up. Additionally, screen sometimes fail to load, screen loads and don't function for a long period. Also, experienced a safety lockout over a year ago, where screen displayed an error indicating could not read key and car could not start because the error disabled the car. The issue was not key battery but was some malfunction that was costly to have fixed.

The contact owns a 2019 Ford Fiesta. The contact stated that while in reverse(R), the rearview camera displayed a blank or distorted image. The contact stated that the rearview camera activated after driving for an extended period. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was unavailable. Additionally, the contact stated that the alarm system activated while driving or while the vehicle was parked. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Due to my 2019 ford fiesta SE back up camera glitching in and out and sometimes doesn’t work at all. Today it finally worked as I was backing up out of food lion parking lot. A mother and child were walking behind me all of a sudden the camera glitched and if I had not checked my review mirror quickly. I could have backed up over that small child on his tricycle. Please hurry and come up with an effective solid fix. If a teenager has these vehicles, somebody could really get hurt. Please email me immediately when you have the equipment to fix this problem because this is not OK. It’s dangerous very dangerous. Thank you.

The horn had to be replaced Sept. 22, 2023 because it wasn't working. The horn had to be replaced again Nov. 9, 2023 because it was not working. This is a safety hazard since, without a horn, the driver cannot alert others in case of a problem with this car or get the attention of other drivers who are inattentive and may cause an accident. The second time the dealer replaced the horn, the service representative stated the problem was that the assembly got wet and the new unit had to be re-mounted in a better position. There was no light or indicator that the horn had failed. I only noticed it when locking the car with the fob because it usually beeps if I press the "lock" button twice. If I hadn't noticed that, I would have been surprised and potentially involved in an accident if unable to alert other drivers of a problem.

The contact owns a 2019 Ford Fiesta. The contact stated that on several occasions while using the key fob to open the door, the horn erroneously activated and headlights began to flash off and on, and the vehicle could not immediately be started. The message “Keyless Entry Not Recognized” was displayed. The vehicle was taken to the local mechanic who diagnosed that the Body Control Module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 135,000.

The contact owns a 2019 Ford Fiesta. The contact stated while the vehicle was parked at a gas station, the vehicle rolled forward on its own crashing into another vehicle. No one was injured. No police report was filed. The contact drove the vehicle to a repair facility where they repaired the vehicle of cosmetic damages and the radiator was repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 52,000.