2023 Ford F-150 Hybrid

I purchased the truck 2 weeks ago brand new and it has a total of 570 miles on it. After not being used for one day, the truck would not start at all. I receive a warning indicating that I should stop safely now, that full power accessory mode is on and a check engine light. I connected a OBD scanner but no codes were generated. The truck should no signs of a dead battery as all electrical functioned other than starting the hybrid electric engine. I contacted a dealership who informed me that I had to have the vehicle towed to them at my expense. I tried multiple times to start the truck again with the same results. While waiting for the tow truck (40 minutes later), I tried again and the vehicle started. There appear to be many claims of this same behavior related to the Ford powerboost engine for several years which I was unaware of prior to purchase. This level of insecurity should have no place when purchasing a brand new $80K automobile as my 13 year old daughter was left stranded as a result.

After vehicle is parked and locked, return to vehicle to start the vehicle and when start button is pushed get a 'stop safely' message and vehicle will not start. Has happened on 4 occasions, disconnect battery, reconnect, lock and unlock - wait and try again seems to be only repair. Dealer has no idea what problem is since he can't recreate the problem.

1. My 2023 Ford F-150 Powerboost Hybrid is receiving the Stop Safely Now message. The vehicle has failed to start on a few occasions. 2. The vehicle not starting left me in a position where the vehicle was inoperable. This is a safety concern because is would put me or my family in potential danger from the elements, inability to receive health care and potential danger from individuals of I’ll intent. 3. Yes. 4. Unknown. 5. Unknown. Although I received low voltage messages, I had no idea what that meant. The Ford app simply told me to drive the vehicle to charge the battery. I drive the truck daily.

My truck is less than 1 month old and less than 1,000 miles. On two separate occasions, when attempting to start the ignition the engine will not start. A "Stop Safely Now" message appears on the dashboard, and the truck will power on the accessories only. Now matter how many attempts to turn on the ignition, the truck will not turn on. This leaves you completely stranded wherever you are. You do not know when this SSN message will occur, and can be a serious safety issue if being left stranded somewhere. There were no messages, codes, or other issues reported from the truck prior to this. The battery was checked and is sufficient. This is a problem with the powerboost hybrid engine in the Ford F150.

2023 Ford F-150 PowerBoost not starting VIN [XXX] 2475.8 KM Not sure whom to report this to, but Last night, May 22, 2023 stopped the truck to go to a meeting. When we left the meeting, at just after 8:30 PM and went to start the truck, it came up with a "Stop Safely Now" message on the screen, followed by a "Full Accessory Power Active", but the truck did not come up to the ready screen and the start stop button just kept on flashing a green light. Truck would shift from 2 wheel drive to 4 wheel drive, emergency brake would engage and disengage but could not shift gears out of park. Tried getting out of the truck, relocking it, then re-entering it, and redid the start sequence, still no ability to drive. Called Roadside assistance and was advised that no assistance was available at this time and to call back after 8:00 AM and that they would arrange for a tow truck to come try and jump start the truck and if that did not work it would tow us to a dealer at that time. We attempted to jump start the truck with a friends vehicle, still no change, so we locked up the truck and hitched a ride home with our friend, who lives the complete opposite direction from us. This morning hitched a ride back to where the truck was left, it opened and started normally. Secondary issue is that the navigation screen on start up will often take a long time trying to load the map, if I switch to phone or other screen then back to navigation the map loads immediately, also the screen displayed a couple of solid colour views the other day then went back to a normal screen. Not sure if any of these are related problems or not. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)