2022 Ford F-150 Hybrid

The contact owns a 2022 Ford F-150. The contact stated that while driving at 5 MPH, the instrument panel went black. The speakers made a loud abnormal sound which distracted the driver. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.

failure of wiring protection. I have pictures. Signal lights failed. The problem could have caused a fire in the vehicle or a major malfunction. Dealer made a repair at the dealership. Messages on the driver display indicated a problem. The dealer rep. advised me that the wiring harnesses are manufactured with soy products!!! The result of this is that rodents chewed up the wiring to the point of failure of the lighting systems.

Upon pressing the start button the sound system put out an ear piercing pop and loud statis continued for 5 -10 minutes. Audio on/off and volume buttons were rendered ineffective, no response. Disconnected the negative on the battery with not effect. Static continued from all speakers. After 10 minutes tried to start the truckand system seemed to return to normal. Reported it to Ford Dealer said they haven't any idea what it is.

When turning on the radio, there was a very loud pop like a gunshot or firework going off in the cab followed by sustained white noise coming from the speaker system at full volume. The volume and radio buttons did not impact the volume of the sound requiring the driver to pull over, shut the vehicle off, and open the door in order to make the sound stop. The volume of the sound was loud enough that the driver was forced to release the steering wheel to plug their ears. Upon restart the vehicle produced the sound again.

Listed date as the date I caught issue on camera, but this has happened multiple times before and since. Numerous issues w/ infotainment system on 2022 F150 Powerboost Platinum. Backup cameras will load normally when put into reverse, but "freeze" once the vehicle starts moving. Still displays last image, however it's not updating nor does any of the sensors work at this point. Vehicle still drives/shifts normally, but no alerts or warnings indicate problem. It's easy enough to realize (at some point) that the screen is frozen, however there are numerous safety hazards that this presents. One Example: Imagine backing out of a tight spot in a parking lot. Your camera loads normally and you start backing up, watching your camera/sensors. It freezes, in the 3-4 seconds it takes for you to realize that you're no longer watching a live feed, a child runs behind your vehicle, Not good. Again, the backup sensors do not work at this point. Additionally the screen will stay frozen in this manner for some time, restarting the vehicle does nothing. At some point the entire system will crash and both the dash and center screen go black though the vehicle continues to operate though you no longer have speedometer or other dashboard indications as they are all digital. In this incident I captured the frozen screen on video, and after restarting the vehicle multiple times, I began to drive home. Shortly after getting onto the freeway, both screens went blank and audio issues began, I had to pull off of the freeway, turn the truck off and wait about 10 minutes for it to boot back up and begin to work normally. Ford service could not find any problems or reproduce issue. It has happened maybe 5 or 6 times so far in the year I've owned the truck. I've attached a .gif of the problem captured on video (Ford service has seen and notated the problem as well). I have a better quality video available for your review. Gif shows frozen reverse screen, while pulling forward in drive.

Overview: Intermittent issue with audio system in vehicle making/playing EXTREMELY LOUD popping noise out of speakers randomly and with no warning. Sounds like someone is setting off explosions or a firearm inside the cabin, playing from all(?) or most of the speakers. Happens randomly and intermittently with no determinant cause. Might be driving, parked, etc.. sometimes it will be a month or so before it happens again, sometimes 2x a day. Cannot stress how loud it is when it does happen, hearing damage levels. Happened again today (7/31/23) while parked (truck running) with my 11mo son sleeping in the back (was just sitting in the parking lot waiting for him to wake up before heading into the store). He was absolutely terrified. Ford dealership service has looked into it before, but since we can't replicate the issue on command there doesn't seem to be much they can do. There are many reports online of other folks having the same issue. Safety: Aside from the loudness of the issue, this is a major safety hazard. The audio issue is so loud and unexpected that if it happened at the wrong time It could easily cause an accident. One doesn't expect to suddenly hear cannons going off when merging into traffic on the freeway, and it could result in erratic maneuvers as one makes a panic response to what sounds like gunfire. Problem has been unable to be replicated (in my case) at the dealer. Vehicle has been inspected/evaluated multiple times. No warning lamps/indicators/messages correspond to this, other than random and recurring issues with the infotainment system and other problems that seem ongoing.

Started vehicle and plugged phone im to play music/charge. Immediately, there was an incredible loud sound: it sounded almost like a gun shot. There was then a loud crackling sound which sounded like glass shattering. It scared me considerably. Thankfully I was parked. I shut the vehicle off and restarted. There was no more noise, but all audio ceased to work. Approximately 3 hours later, the problem went away when I went back put to start the vehicle. If this were to happen while traveling, especially in traffic, it could case a dangerous situation.

Opened door to truck, sat down, hit the start button and immediately following was a extremely loud popping noise followed by loud static. This is a hazard to adults driving and little ones with developing ear drums. Dealers refuse to see it when it happens, so when needing to make an appointment they can not duplicate it. No warning lamps or messages came on. There have been many complaints about this from other customers as well. Please address this matter.