2021 Ford F-150 Hybrid

I purchased a 2021 Ford F-150 Powerboost Lariat in November 2022. It was advertised as a Gold Certified Used vehicle. In October I stopped and put the truck in park, and when I got back in the truck it wouldn’t shift out of Park. The Message in the instrument panel said to shift into Park to start. However, the shift lever was stuck in Park with the yellow light flashing next to P. I had to spend $100 to have my truck towed to Young Ford in Ogden, Utah which is the closest dealership to my home. They had my truck there for two days and then called me and let me know my truck was ready to be picked up. They told me the problem was a software update and once they had completed the update, everything was working fine. They then charged me approximately $360 for the update. So essentially, I just spent $460 for a software update on my truck that is set to automatically download and install updates several times each week. The technician at the dealership checked my vehicle history and verified that I was up to date with all available updates. In just under two years of ownership, I have now had to take it to the dealership twice for software updates, and even more times for multiple recalls. This latest issue is infuriating because a simple software upgrade cost me two days of use, towing charges, and $360 to diagnose and download the update. Why does a software update completely disable a vehicle, and why is it not Ford’s responsibility? What if this happened during driving on the freeway? I should not have to take it to the dealership to be updated so that the vehicle will operate. In my mind this is no different than a recall. If a car becomes inoperable because of a problem from the dealer than the dealer should be financially responsible and not pass those costs to the consumer!

The vehicle fails to acclerate. When pulling out into a street the vehicles accelerator became completely unresponsive. The vehicle was stuck in 2nd gear going about 8mph and the vehicle would not accelerate, I even push the pedal all the way to the floor for several seconds with no response. I had to come to a complete stop in the middle of the street for the truck become responsive to my inputs. I was nearly rear-ended due to this issue.

Wipers failed during rain storm. Wipers initially started to operate sporadically and then stopped. Later they worked fine. Wipers then started to fail to operate every morning but if switch left on would randomly start working. Vehicle was taken in for service Vice but was told the issue could not be duplicated. As weather reached freezing temperatures wipers quit working completely. Replaced wiper motor myself and issue was fixed. Found out after replacing the motor had been previously replaced as part of a safety recall in April 2023.

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, there was a message on the infotainment screen that the "The Pro Power Onboard Has Detected a Fault" was displayed. The contact stated that the charging outlet in the vehicle became inoperable. The vehicle was taken to a dealer where it diagnosed and determined that a software update was needed. The outlet module was replaced, and the software was updated but the failure persisted. The manufacturer was notified of the failure and referred the contact NHTSA hotline to report the failure. The failure mileage was 46,000.

Leaving a parking lot and after turning right, the truck failed to accelerate for over 800 feet. Over this distance, the accelerator was pressed all the way to the floor and the truck stayed stuck in 2nd gear, slowly increasing from 2,000 rpm to 2,500 rpm, and from 17mph to 21mph. After this time, the accelerator pedal was pumped, and the truck responded with normal acceleration. This is not the first time this truck has had the issue, but it is sporadic, and almost always when turning right from a rolling stop. This has a high potential of causing accidents when trying to turn on to a road with higher speed traffic and unable to accelerate as expected. There were no warning lamps or messages indicating an issue with the vehicle. The issue is not consistently reproducible for Ford to inspect it, but it does happen a few times a month.

I just want to provide support for others that have this safety issue, as my 2021 F150 Powerboost also has this issue. When making a turn, usually a righthand turn, onto a busy road, the vehicle will fail to accelerate. The delay is not turbo lag, but more so a dead space or lag of any response from the power train. I have found that if I disable the advance trac and traction control, the issue is no longer present. Just wanted to reinforce the confidence at the start and how dangerous it is. You get this false sense of security that the truck is going to accelerate a certain way, then falls flat at a very risky time. FYI, I am running the latest PCM code and modules updates available from Ford, via FDRS. Here are other examples if it helps: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After a few hours of parking in a lot, or overnight from my garage I lose accelerator response when trying to accelerate. I will lightly use the throttle to pull out of a stop, turning right, and the truck will not accelerate for up to 12 seconds even with steady throttle input or pumping the throttle. If I press the accelerator to the floor it will shorten the delay time, but will surge at full throttle. Twice I have pulled into traffic, but truck will not accelerate and I am almost rear ended or cannot cross an intersection with traffic come at me. This is a serious safety issue. Dealer has not been able to replicate or repair. This has been happening for 6+ months.