2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 MPH over a bump on a snowy road, there was an abnormal popping sound coming from the rear suspension, and the contact lost control of the vehicle. The contact stated that upon decelerating to 5 MPH, the contact was able to regain control of the vehicle and to pulled over to the side of the road. The vehicle was towed to the residence. The contact noticed that the rear driver's side tire was folded inward. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the driver's side rear suspension toe link was fractured and needed to be replaced. The contact stated that the part was replaced; however, the rear suspension was making an abnormal squeaking sound while driving. The vehicle was not repaired. The contact became aware that the VIN was recently included in NHTSA Campaign Number: 26V101000 (Suspension), which the contact associated with the failure. The dealer and the manufacturer were not contacted. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the A-pillar trim was ejected from the vehicle on both the passenger’s and driver’s side of the vehicle. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Prior to the failure, when the vehicle was started, there was an abnormal sound coming from the engine. After several minutes, the sound ceased. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a misfire in cylinder #3. The contact was informed that the spark plug was stuck, and the independent mechanic was unable to remove the spark plug. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken back to the independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3, and the spark plug and ignition coil were replaced. The contact was unsure if the stuck spark plug was removed the second time the vehicle was repaired. Most recently, the contact noticed that while the vehicle was in park(P) and left running, the vehicle was idling roughly. The message "Engine Coolant Over Temperature" was intermittently displayed. The contact pulled over to the side of the road, left the vehicle running, exited the vehicle, opened the hood, and there was no smoke or steam present. The contact returned to the vehicle and noticed that the temperature gauge was indicating that the engine was HOT. The contact drove back to the residence. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinders #1, #2, and #4. The contact was informed that the coolant reservoir was empty, that the spark plug in cylinder #3 was stuck, and that the engine needed to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic for a second opinion, who diagnosed coolant intrusion in cylinders #1, #2, and #4, and that the spark plug was stuck in cylinder #3. The vehicle was not repaired due to the cost. The dealer notified the manufacturer of the failure. The failure mileage was approximately 118,000.

See attached document for complaint. I am in receipt of your multiple Important Safety Recall notices/letter and am very upset with your company. I keep receiving these recall notices/letters and I call the Ford Dealer to set up an appointment and they tell me the part is not available. This has been going on for over a year!!!! If this is a safety recall then why is it not important enough to service my vehicle?!!!

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, there was air entering the vehicle through the front driver’s side A-pillar trim. No warning light was illuminated. The local dealer was contacted on several occasions; however, parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was idling at a traffic stop, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted; however, the vehicle stalled after driving several minutes. The vehicle was towed to an independent mechanic who diagnosed the vehicle with engine failure and determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The vehicle remained with the independent mechanic unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 162,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a whistling sound coming from the front windshield. The contact stated that the trim had detached and flown off the vehicle, and there was a constant rattling sound coming from the windshield. The vehicle was taken to the dealer, where the contact was informed about an open recall on the VIN. The contact was informed that parts were not yet available. An alternate dealer was contacted, and the contact was informed that parts were not yet available. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.