2018 Ford Explorer

I HAVE BEEN SMELLING EXHAUST FUMES/ROTTEN EGG SMELL IN MY CAR WHEN ACCELERATING UP TO 60MPH. 1ST TIME IN SHOP THEY SAID BOLTS WERE MISSING ON ENGINE AND SOME WERE LOOSE.; THEY 'FIXED' IT. STILL SMELLED EXHAUST FUMES/ROTTEN EGGS, SO TOOK CAR BACK. THEY SAID FUEL GOT IN THE FUEL FILTER BUT THEY 'FIXED' THE PROBLEM. NO STILL SMELL EXHAUST/ROTTEN EGGS. TOOK BACK FOR 3RD TIME THEY HAD MY CAR FOR A MONTH AND THEY REPLACED THE WHOLE EXHAUST. NOW HAVE HAD CAR A WEEK AND A HALF AND I SMELL THE EXHAUST. I DON'T KNOW WHAT TO DO, I HAVE THIS BRAND NEW CAR COSTING ME $37000.

I SMELL SULFUR OR ROTTEN EGG SMELL IN THE CABIN AFTER HARD ACCELERATION WITH A/C ON AND VENTILATION CLOSED ON THE DASH BOARD. I BOUGHT THE SUV WITH 39,000 MILES 2018 FROM RUSSEL WESTBROOK HYUNDAI DEALER IN GARDEN GROVE CA. I TOOK IT 2X AT FORD CARUSO LONG BEACH CA. 1ST TIME THEY GAVE THE EXPLORER BACK TO ME THE SAME DAY, STATING THEY COULD NOT DUPLICATE THE SMELL OR ISSUE THAT I WAS COMPLAINING ABOUT. AFTER FEW DAYS, I BROUGHT IT BACK TO FORD CARUSO AND LEFT IT THERE FOR 4 DAYS WHILE I WAS MONITORING THE MILEAGE USING FORD PASS TO FIND OUT IF THEY TEST AND TEST DRIVE THE SUV. THEY KEPT THE SUV FOR 4 DAYS AND EVERY DAY THE MECHANIC DOES NOT HAVE ANY REPORT TO SAY ABOUT THE EXPLORER. I TALKED TO THE SUPERVISOR OF SERVICE DEPARTMENT AND TOLD HER THAT I HAVE NOTICED THAT THE SUV DID NOT MOVE FROM THE DELAERSHIP FOR TESTING, THEN I NOTICED THEY'VE FINALLY DROVE IT FOR 6 MILES ON THE 4TH DAY. ON THE 4TH DAY I ENDED UP TAKING THE SUV HOME BECAUSE THEY COULD NOT DUPLICATE THE SMELL COMING INSIDE THE CABIN. SUPERVISOR ASKED ME TO TAKE THE SUV BACK WHEN IT SMELLS TOXIC AGAIN INSIDE THE CABIN. I AM PLANNING TO BRING IT ON MONDAY AND LEAVE IT THERE UNTIL THEY FIX THE ISSUE. MY WHOLE FAMILY HAVE BEEN DEALING WITH COUGH AND COLD FOR MORE THAN 1 MONTH NOW, I HAD A FEELING IT WAS RELATED TO THE FUME COMING FROM THE EXHAUST. FORD CALLED ME AND SAID THE VEHICLE IS NOT QUALIFIED FOR BUYBACK PROG FROM FORD. I WILL STOP USING THIS SUV STARTING TOMORROW SUNDAY 2/17/19 TO SAVE OUR HEALTH. I WAS TOLD BY FORD SERVICE AGENT THAT THE RECALL HAVE BEEN RESOLVED AND THAT 2018 MODELS WERE ALREADY CORRECTED. PLEASE HELP ME RESOLVE THIS ISSUE BEFORE MY FAMILY DEVELOP SERIOUS ILLNESS.

WHEN TEST DRIVING THIS NEW 2018 EXPLORER XLT AT HAWK FORD IN OAK LAWN, IL, THERE WAS A TERRIBLE SULFUR SMELL IN THE CABIN. IT WAS SO BAD THAT THE SALESPERSON OPENED THE WINDOWS, EVEN THOUGH IT WAS ONLY ABOUT 5 DEGREES OUTSIDE. THIS IS CONSISTENT WITH THE WIDELY REPORTED AND KNOWN MANUFACTURER DEFECT OF EXHAUST GAS LEAKING INTO THE CABIN THAT HAS BEEN REPORTED ON PREVIOUS MODEL YEAR EXPLORERS AND IS THE SUBJECT OF A CLASS ACTION LAWSUIT.

HANKOOK PRODUCED & ALLOWS THE SALE OF FAULTY VENTUS S1 NOBLE 2 TIRES TO BE SOLD ONLINE AND AS OEM ON NEW VEHICLES. THEY FAIL WITHIN 16,000 MILES. I BOUGHT A BRAND NEW 2018 FORD EXPLORER LIMITED WITH 20" HANKOOK VENTUS S1 NOBLE TIRES AS OEM EQUIPMENT ON 2/16/18. SATURDAY 1/19/19, I DID MY DUE DILIGENCE AND HEADED TO DISCOUNT TIRE IN TERRELL, TX TO HAVE OUR OEM HANKOOK TIRES ROTATED, THEY HAD 16,300 MILES. I WAS BESIDE MYSELF WHEN HE RETURNED AND TOLD ME THE TIRES WERE DOWN TO A DANGEROUSLY LOW 4/32 TREAD DEPTH AND NEEDED TO BE REPLACED. I HAD TO PAY THE DIFFERENCE OF OVER $400 TO REPLACE THE TIRES ON A VEHICLE WITH ONLY 16,300 MILES! HOW WAS I, THE OWNER OF THE VEHICLE, SUPPOSED TO KNOW THESE WOULD WEAR SO QUICKLY? THEY BASICALLY ENDANGERED MY FAMILY BY ALLOWING THIS TO GO WITHOUT NOTIFYING US! AS AN OWNER OF A NEW VEHICLE IT DOESN'T CROSS YOUR MIND TO CHECK TREAD DEPTH OF NEW TIRES ON A NEW VEHICLE WITH 16,300 MILES! HANKOOK KNOWS ABOUT THEM, BUT HOW ARE OWNERS SUPPOSED TO KNOW, IN THEIR WORDS, "SPECIAL SERVICE MESSAGE SSM 47195 TO ADDRESS 2015-2018 EXPLORER - HANKOOK BRAND 20 INCH TIRE - TREAD WEAR TIRE REPLACEMENT." AND THE FORD REP SHARED THIS WITH ME "...2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT TREAD WEAR THAT IS NOT THE RESULT OF VEHICLE ALIGNMENT CONCERNS. FOR CUSTOMER SATISFACTION, HANKOOK IS OFFERING PRO-RATED TIRE REPLACEMENT FOR VEHICLES WITH LESS THAN 36,000 MILES. THIS PROGRAM IS MANAGED BY HANKOOK TIRE AMERICA CORP. AND NOT CLAIMED UNDER FORD NEW VEHICLE LIMITED WARRANTY. IF THE TIRE SIDE WALL IS MARKED AS: 255/50R20 105H VENTUS S1 NOBLE 2, CONTACT HANKOOK TECHNICAL SERVICE FOR POSSIBLE PRO-RATED TIRE REPLACEMENT."

TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.

WATER LEAKING INTO REAR OF VEHICLE AND SITTING IN THE SPARE TIRE WELL WHILE STATIONARY AND MOVING. WATER IS COMING FROM BEHIND PLASTIC PILLAR COVERINGS AND DRIPPING THROUGH BOTTOM ONTO THE CARPET AND INTO THE WELL. ELECTRONICS BEHIND PLASTIC ARE ALSO WET INCLUDING WATER LEAKING THROUGH CIGARRETTE LIGHTER. WATER SITTING HAS CAUSED MOLD ON CARPETED AREAS AND RUST ON SPARE TIRE/JACK. VEHICLE IS LESS THAN A WEEK OLD WITH THE PROBLEM OCCURING WITH LESS THAN 200 MILES ON ODOMETER.

WHILE TRAVELING THROUGH BALTIMORE FOR APPROXIMATELY 45 MINUTES DURING THE CHRISTMAS HOLIDAY. I WAS SITTING IN THE BACK SEAT OF MY FRIENDS 2018 FORD EXPLORER SPORT. I HAD THE HEATED SEAT SET TO 2. I HAD FALLEN ASLEEP DURING THE TRIP. WHEN I WOKE UP I HAD A SEVERE DISCOMFORT. UPON ARRIVING AT OUR DESTINATION MY FRIEND LOOKED TO SEE WHY I WAS IN SUCH PAIN. ON MY LEFT BUTTOCK WAS A LARGE BURN. I HAVE ENCLOSED A PICTURE OF THE BURN I RECEIVED. THE BURN HAS BLISTERED AND IS NOW AN OPEN WOUND. THIS OCCURRED ON CHRISTMAS EVE. I HAVE BEEN TREATING THE AREA WITH BURN OINTMENT.

WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.