Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
920–25K
5125–50K
5550–75K
4475–100K
40100–150K
6150K+
288 reports with mileage · 440 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Structure. Review the 287 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 95 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 58 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports7 fire reports13 injury reports
What owners actually said
728 reports
31,000 miles · Nov 25, 2019
Suspension
VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A SMOOTH STRAIT STRETCH OF ROAD WHEN A LOUD BACK WAS HEARD AND A SUDDEN LOSS OF STEERING RESULTING IN STRIKING THE CURB AS IT CAME TO A STOP. UPON INSPECTION IT APPEARS THE LOWER CONTROL ARM FAILED JUST BEFORE THE BALLJOINT AND HAD BROKEN IN HALF. THIS APPEARS IT'S AN ISSUE ACROS…
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VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A SMOOTH STRAIT STRETCH OF ROAD WHEN A LOUD BACK WAS HEARD AND A SUDDEN LOSS OF STEERING RESULTING IN STRIKING THE CURB AS IT CAME TO A STOP. UPON INSPECTION IT APPEARS THE LOWER CONTROL ARM FAILED JUST BEFORE THE BALLJOINT AND HAD BROKEN IN HALF. THIS APPEARS IT'S AN ISSUE ACROSS A RANGE IF EXPLORERS THAT UTILIZE THE SAME CONTROL ARM.
NHTSA ODI #11282158
28,000 miles · Nov 4, 2019
Seat BeltsSeatsCrashInjury
VEHICLE WAS STRUCK FROM BEHIND BY A PICK-UP TRUCK DRIVING AT A HIGH RATE OF SPEED. UPON IMPACT MY VEHICLE'S FRONT SEATS COLLAPSED INTO THE BACK SEATS CAUSING THE SEAT BELTS TO BE INEFFECTIVE. AS A RESULT THE PASSENGER IN MY VEHICLE SUSTAINED BACK AND NECK INJURIES. MY VEHICLE WAS STATIONARY AS THE TRAFFIC WAS AT A STANDSTILL. TH…
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VEHICLE WAS STRUCK FROM BEHIND BY A PICK-UP TRUCK DRIVING AT A HIGH RATE OF SPEED. UPON IMPACT MY VEHICLE'S FRONT SEATS COLLAPSED INTO THE BACK SEATS CAUSING THE SEAT BELTS TO BE INEFFECTIVE. AS A RESULT THE PASSENGER IN MY VEHICLE SUSTAINED BACK AND NECK INJURIES. MY VEHICLE WAS STATIONARY AS THE TRAFFIC WAS AT A STANDSTILL. THE VEHICLE THAT STRUCK MY VEHICLE WAS TRAVELING AT ABOUT 70 MILES PER HOUR.
NHTSA ODI #11278137
22,000 miles · Oct 24, 2019
Engine
CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE AC…
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CARBON MONOXIDE IN THE PASSENGER COMPARTMENT OF A 2018 FORD INTERCEPTOR UTILITY (A HONEYWELL BWC2R-M CARBON MONOXIDE ALARM HAD BEEN INSTALLED IN THE VEHICLE DUE TO THE HISTORY OF CARBON MONOXIDE ISSUES WITH THESE VEHICLES). ON OCTOBER 21, 2019 TWO OFFICERS WERE PATROLLING IN THE 2018 FORD INTERCEPTOR UTILITY. THE OFFICER WERE ACCELERATING QUICKLY AS THEY ENTERED THE HIGHWAY WHEN THE CARBON MONOXIDE ALARM ACTIVATED. THE OFFICER STOPPED ACCELERATING AND ROLLED DOWN THE WINDOWS. THE CARBON MONOXIDE ALARM RESET AND NO FURTHER ACTIVATIONS HAVE BEEN REPORTED.(THIS REPORT CAME A MONTH AFTER ANOTHER OF THE CITY'S FORD INTERCEPTOR UTILITY VEHICLES WENT TO THE DEALERSHIP TWICE FOR CARBON MONOXIDE IN THE PASSENGER CABIN. THE FIRST INCIDENT WAS ACCOMPANIED BY A FOUL ODOR AND THE EGR PURGE VALVE WAS REPLACED. THE VEHICLE WAS PLACED BACK IN SERVICE AND WITHIN A WEEK THE CARBON MONOXIDE ALARM ACTIVATED AGAIN. FORD WAS UNABLE TO DUPLICATE THE CARBON MONOXIDE IN THE PASSENGER CABIN SO NO REPAIRS WERE DONE.)
NHTSA ODI #11270717
Mileage unknown · Oct 24, 2019
EngineService BrakesSteering
STARTING WHIT A NOISE PROBLEM ON ENGINE WE BRING THE VEHICLE TO SERVICE DEPARTMENT THEM SAID WAS NOT A PROBLEM 2 MONTHS LATER WE ARE HERE ON SERVICE DEPARTMENT FOR STEERING WHEEL PROBLEM, BRAKE NOISE, TO MUCH PROBLEMS. WE BUY A NEW CAR TO AVOID THIS PROBLEMS AND ISSUES WASTING OUR TIME. AND MONEY.
NHTSA ODI #11270692
12,000 miles · Oct 22, 2019
Tires
2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL B…
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2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!
NHTSA ODI #11270243
20,000 miles · Oct 11, 2019
Wheels
HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.
NHTSA ODI #11267977
16,000 miles · Oct 8, 2019
Tires
TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE…
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TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR
NHTSA ODI #11267051
237 miles · Oct 5, 2019
Structure
I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO …
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I BOUGHT A BRAND NEW FORD EXPLORER, THE PASSENGER DOOR FLEW OPEN WHILE I WAS DRIVING AT 40 MPH. RAY SKILLMAN DEALERSHIP HAVE TO "FIX" THE DOOR THAT WAS TWISTED AND WARPED. THEN IT LEAKED. THEY PUT ON A NEW GASKET. IT STILL LEAKS AND SOAKS ME WHEN I OPEN THE DOOR AFTER A RAIN. SO FORD TOLD ME THEY WOULD SEND A FIELD INSPECTOR TO CHECK MY VEHICLE MY EXPLORER SAT AT RAY SKILLMAN FORD A WEEK, NO ONE FROM FORD CAME. NOW THE PATRONIZE ME. I PAY ALMOST 900 A MONTH FOR THIS NEW EXPLORER, AND I NOTICE THINGS ARE SHIFTED TO THE RIGHT, LIKE THE PANELS DOORS, ECT. THE DOOR WAS POPPING OPEN WHILE LOCKED, WHICH SET THE ALARM OFF ALL HOURS OF THE NIGHT. THEY WILL DO NOTHING. SOMETHING IS WRONG WITH THIS NEW VEHICLE. FORD WILL NOT REPLACE IT. I HAVE MADE 12 COMPLAINTS TO THE FORD COMPANY COMPLAINT LINE. THEY DO NOT CARE. WHEN I TOOK THE VEHICLE IN WHEN THE DOOR FLEW OPEN WHILE DRIVING, THEY HAD IT FOR 3 DAYS, REFUSED TO GIVE ME A RECEIPT FOR WHAT THEY DID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
NHTSA ODI #11266531
350 miles · Oct 2, 2019
Unknown Or Other
THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING …
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THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.
NHTSA ODI #11265683
11,000 miles · Sep 18, 2019
Fuel/propulsion SystemUnknown Or Other
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REV…
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STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
Consequence & remedy
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Consequence & remedy
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Consequence & remedy
Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence & remedy
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Additional source detail variants (2)
Seats:mid/rear Assembly
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Seats:front Assembly:recliner
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
PE23001 · Windshield Trim Molding Item Detachment
Opened Jan 27, 2023 · Closed Feb 8, 2024
Status: closed (inferred from source dates) · Structure:body:roof And Pillars
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
AQ22003 · Hertz/vehicles Rented With Open Recalls
Opened Dec 16, 2022 · No close date supplied
Status: open (inferred from source dates) · Latches/locks/linkages:hood:latch
NHTSA is opening this audit query to investigate whether The Hertz Corporation (Hertz) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act (Safety Act). The Safety Act requires, among other things, that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i).NHTSA is in receipt of information that indicates Hertz rented vehicles to customers without having performed required recall repairs. Accordingly, we are opening this audit query to seek additional information concerning this issue.
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