2018 Ford Explorer

Purchased 5 years ago aprox 100k miles.kept oil changed regularly. Of course parts kept coming off, monk safety clips etc. It's a dime store matcbox wannabe. Then the abs and engine light came on. The computer was acting up and it would do crazy things. Lock and unlock, go into that slow drive as i was pulling into a road. Etc. These would self correct, all but the abs in a matter of minutes. Oh i did have it checked. All that came up was right wheel speed sensor. I paid to have it fixed. Ford dealer told me his news, new sensor bad news still says it's bad. I was moving to another state. Stranger things kept happening. None could find out what was wrong. It started back firing so new plugs and coils. The shop told me after that it still had issues and while no code it was the transmission. It started to violently shake going 70mph. Scared me to death. I sold it and now car shopping. Never Ford again! I have always trusted them but they have compromised on quality, safety and customer loyalty.

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, the engine overheated, and the vehicle stalled. The contact inspected the vehicle and discovered that the serpentine belt had failed. The contact replaced the serpentine belt, and the vehicle was repaired. Later, while operating the vehicle, several electrical warning lights were displayed. The battery was replaced, but the failure persisted. The contact replaced the alternator; however, after replacing the alternator, the transmission remained stuck in park(P), rendering the vehicle undrivable. The cause of the failures was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 155,000.

On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my transmission to be repaired we should have been done by Ford. The car was driving fine until early this year when it starts to do the vibration that was the issue previous when my transmission was going out. So I set up appointment at Ford dealership while I was in route to the dealership my car started to sputter and shake and fall out of gear. So I turned around tried to make it home in the car just stopped moving. I wasn't able to move forward or reverse there is no connection within the transmission for my car to move. I got my car towed to the dealership who diagnosed my car and my transmission and they stated that there was metal fragments found in the fluid level and I also said that the torque converter clutch performance never engage when it was testing it. I told him about my previous transmission issue with Ford and I also States them that four has have many federal recalls dealing with their transmissions in their vehicle.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0303 (Misfire in cylinder #3). The vehicle was not repaired. The contact took the vehicle to the dealer, who confirmed the failure. The dealer replaced the spark plugs and ignition coils. The contact stated that the failure persisted. The contact stated that on a separate occasion, after the contact had the tires serviced, and the engine overheated. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders, causing engine failure. The contact was informed that the torque converter and engine needed to be replaced; however, the vehicle was not repaired for the most recent failure due to the cost. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

Vehicle has lack of acceleration during launch, sluggish vehicle operation, and shudder/vibration while driving. Vehicle acceleration falters while attempting to merge onto a freeway creating dangerous driving conditions for myself and others on the freeway. Ford has issued a TSB and Customer Satisfaction Program (number 20N07) to cover the costs of essential repairs to the torque converter for this problem but Ford claims my vehicle is not covered by this TSB/CSP. This is despite the fact Ford confirms my vehicle was assembled at the same plant during the same time period as the rest of the vehicles covered by the TSB/CSP. Vehicle is available for inspection. Ford should be compelled to include my vehicle in this important safety program.

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 35 MPH, the vehicle started vibrating excessively and the vehicle hesitated with several unknown warning lights illuminated. The contact stated that while driving uphill the message "Hill Start Assist Not Available" was displayed. The contact was able to drive uphill; however, the failure recurred after driving a short distance. The transmission unexpectedly downshifted and the vehicle was not able to pull into the driveway. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the local dealer, who diagnosed that there were metal shards found in the engine and that the transmission had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

2018 Ford Explorer in SEP 24 loss of driving power, complete, would not shift into any gear approximately 10k miles after a new transmission. Limped to dealer and they confirmed a replacement for the transmission, torque converter in particular. April 2025, engine warning light comes on, transmission torque converter failed again.

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 35 MPH, there was black smoke coming from under the hood. The vehicle was towed to the local dealer, who diagnosed that the battery was faulty. The battery was replaced. The contact stated that while driving, there was black smoke coming from under the hood, and the vehicle was towed to the dealer and was diagnosed with transmission failure. The transmission was replaced. Later, while driving again, the black smoke was again present coming from the hood of the vehicle, and the vehicle was towed to the dealer, who diagnosed the vehicle and determined that the engine and turbo were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle began to vibrate excessively. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.