2018 Ford Explorer

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

I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR

FOR WEEKS NOW THE CAR HAS BEEN DECIDING WHAT TO DO. THE AIR CONDITIONER RANDOMLY TURNS OFF OR WON'T TURN ON. THE WINDOW WON'T ROLL UP OR DOWN. LIGHTS IN THE DASHBOARD RANDOMLY GO ON AND OFF ALL THE TIME. SOMETIMES THERE IS JUST A LOUD NOISE BUT NO LIGHTS. THEN RECENTLY WHEN I WAS DRIVING ON THE HIGHWAY GOING 55 MPH WITH MY 3 CHILDREN THE CAR SHUT ITS SELF OFF. THE LIGHTS WENT CRAZY THEN SHUT OFF. THERE WAS NO GAS OR BRAKES AS I WAS GOING 55 MPH. ONCE THE CAR CAME TO A ROLLING STOP. IT DID NOT TURN BACK ON. ONCE TOWED TO THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG.

THE CAR SAT FOR 7 DAYS (WE ARE RETIRED) AND THE STARTER BUTTON DID NOT RESPOND ON THE FIRST TWO TRIES TO START ENGINE. IT HAPPENED ON TWO OCCASIONS. IF LEFT AT AN AIRPORT, WE MIGHT HAVE BEEN STRANDED. I BELIEVE THE CAUSE IS THE HIGH CURRENT DRAIN FOR THE WIFI AND OTHER ELECTRONICS GOING ON. THE DEALER SAID TO CHECK BATTERY. THE PROBLEM DOES NOT OCCUR UNLESS THE CAR IS UNUSED FOR A NUMBER OF DAYS.

THE EXPLORER WILL RANDOMLY NOT START LIKE A DEAD BATTERY, BUT THEN STARTS OTHER TIMES. BATTERY HAD BEEN REPLACED BY THE DEALER. SIDE MIRRORS WILL FOLD IN WHILE DRIVING AND WILL NOT FOLD BACK OUT UNTIL THE CAR IS STOPPED, TURNED OFF AND THEN RESTARTED. WHEN THESE ISSUES ARE PRESENT THE SYNC 3 SYSTEM WILL COMPLETELY TURN OFF. THIS IS RANDOM AT THE TIMES IT HAPPENS AND THE DEALER HAS NOT EXPERIENCED IT WHILE ITS BEEN IN THE SHOP. WE PURCHASED THE EXPLORER WITH 500 MILES IT AS A NEW CAR JANUARY 13TH 2019. IT HAS 4200 MILES ON IT AND HAS BEEN IN THE DEALERS SHOP A TOTAL OF 23 DAYS. THE LARGEST PROBLEM WE HAVE AND WHY THE VEHICLE IS PARKED IN OUR GARAGE AND DOES NOT GET DRIVEN IS THE EXHAUST FUMES IN THE CABIN. ITS SO STRONG THAT IF YOU DRIVE IT ANY LENGTH OF TIME YOU GET A SEVERE HEADACHE. MY ENTIRE FAMILY GOT SICK ALL AT ONCE ON THE ONE AND ONLY TRIP WE TOOK IN THIS VEHICLE. THE DEALER ALSO EXPERIENCED THIS WHEN THE TECHNICIAN GOT SICK DRIVING THE CAR. THEY PREFORMED THE RECALL PROTOCOL FOR PREVIOUS YEAR EXPLORERS AND MADE US TAKE IT BUT THE PROBLEM IS MORE PREVALENT THAN EVER NOW. IVE HIRED AN ATTORNEY AND THE DEALERSHIP WILL BE GETTING A FORMAL DEMAND LETTER TO PURCHASE THE VEHICLE BACK FOR WHAT WE PAID. IVE TRIED TO TALK TO THE GM OF THE DEALERSHIP AND WHILE HE AGREES THERE IS A HUGE PROBLEM WITH THE CAR THEY WILL NOT BUY IT BACK UNLESS WE AGREE TO LOOSE MONEY. FORD DENIED A CLAIM WE MADE FOR THEM TO REACQUIRE THE VEHICLE, AND THEY DENIED IT BEFORE THE THE DEALERSHIP WAS EVEN DONE WITH THEIR EVALUATION. IT'S BEEN A VERY DIFFICULT EXPERIENCE AND SEEMS UNLESS MY ATTORNEY GETS INVOLVED THERE WILL NOT BE A RESOLUTION.

EXHAUST FUMES ARE ENTERING THE CABIN DURING ACCELERATION AND WHEN THE AC IS ON. SEVERAL FAMILY MEMBERS HAVE COMPLAINED ABOUT THE SMELL WITHIN THE CABIN. I PERSONALLY HAVE EXPERIENCED HEADACHES AND BURNING EYES BECAUSE OF THE ISSUE. IT SMELLS LIKE BURNT HAIR. THIS IS A FAMILY VEHICLE USED TO TRANSPORT MY ENTIRE FAMILY INCLUDING MY 5 MONTH OLD BABY. THIS SMELL IS MAKING EVERYONE NAUSEOUS.

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.