NHTSA owner reports · September 18, 2026 snapshot.
Wheels complaints
50 reportsClear category filter22,155 miles · Feb 7, 2018
Wheels
HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE…
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HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE DEALER STATED THAT ISN'T TRUE. ON 2/7/18 AT 09:00, I NEARLY WENT OFF OF THE ROAD ON W/APPROXIMATELY 1-2 INCHES OF SNOW ON THE ROAD (PACKED DOWN). AT 09:05, I SLID FOR MORE THAN 500 FEET INTO AN INTERSECTION (NO ICE PRESENT) INTO ONCOMING TRAFFIC. HAD ONCOMING TRAFFIC NOT STOPPED AND MY VEHICLE FINALLY TURNING 90 DEGREES, I WOULD'VE BEEN T-BONED IN A BAD ACCIDENT. MY WIFE HAS BEEN COMPLAINING ABOUT THE SAFETY OF THESE TIRES, WELL I EXPERIENCED IT FIRST HAND. ALL OF THIS HAPPENED WHEN THE VEHICLE WAS PUT INTO 4X4 (SNOW/SAND) MODE TRAVELING NO MORE THAN 35-40 MPH ON A 55 MPH ROAD. DUE TO THESE PATHETIC TIRES, WE ARE UNABLE TO DRIVE THIS VEHICLE SAFELY WHEN THE ROADS ARE SNOW COVERED. MY 2015 TAURUS SHO W/MICHELIN TIRES AND 20,550 MILES EXPERIENCES NONE OF THESE ISSUES IN THE SNOW. THE SERVICE DEALER CLAIMS THESE ARE PERFORMANCE TIRES; HOWEVER, THAT IS NOT THE CASE. REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING. THE SERVICE DEALER INDICATED NO ABNORMAL WEAR AND TEAR ON THE TIRES OR THEIR TREAD.
NHTSA ODI #11071655
13,807 miles · Jan 24, 2018
Wheels
HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50R20 105H. THEY CAME ON MY VEHICLE WHEN I BOUGHT IT BACK IN JUNE 2016. I ONLY HAVE 13,900 MILES ON MY TIRES AND THE TREADS SPLITTING, CRACKING AND PEELING HORRIBLY THEY ARE SUPPOSED TO BE WARRANTIED FOR 50,000 MILES. I WENT TO MY FORD DEALERSHIP ABOUT THE TIRES AND THEY CONTACTED H…
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HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50R20 105H. THEY CAME ON MY VEHICLE WHEN I BOUGHT IT BACK IN JUNE 2016. I ONLY HAVE 13,900 MILES ON MY TIRES AND THE TREADS SPLITTING, CRACKING AND PEELING HORRIBLY THEY ARE SUPPOSED TO BE WARRANTIED FOR 50,000 MILES. I WENT TO MY FORD DEALERSHIP ABOUT THE TIRES AND THEY CONTACTED HANKOOK AND THEY ARE PRO-RATING MY TIRES AS 50% TREAD WORN AND GOING TO MAKE ME PAY FOR 2 NEW TIRES BUT SAID THEY ARE DISCOUNTING THEM BUT WITH ME PRICING THE TIRES THEY AREN'T. TIRES AREN'T SUPPOSED TO BE DOING THIS LESS THAN 14,000 MILES. I SAW OTHER COMPLAINTS FROM OTHER PEOPLE ON HOW HORRIBLE THE TIRES ARE AND THE SAME HAPPENING WITH THEM. I WOULD OF NEVER KNOWN THIS IF IT WASN'T TO CHECK MY TIRES AND THE PERSON AT THE TIRE PLACE TOLD ME HOW BAD THE TIRES ARE.
NHTSA ODI #11064714
20,000 miles · Jan 23, 2018
Wheels
THE TIRES ON MY 2016 FORD EXPLORER SPORT ARE VENTUS S1 NOBLE 2 20 INCH TIRES AND THEY HAVE BEEN PEELING, CHIPPING AND CRACKING FOR THE PAST 8 MONTHS. I ROTATE MY TIRES EVERY 7000 TO 8000 MILES BUT THE TIRES ARE WEARING PREMATURELY. I'VE BEEN TOLD THAT IT IS SAFE TO DRIVE BUT THESE SHOULDN'T BE HAPPENING ON A VEHICLE WITH LESS…
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THE TIRES ON MY 2016 FORD EXPLORER SPORT ARE VENTUS S1 NOBLE 2 20 INCH TIRES AND THEY HAVE BEEN PEELING, CHIPPING AND CRACKING FOR THE PAST 8 MONTHS. I ROTATE MY TIRES EVERY 7000 TO 8000 MILES BUT THE TIRES ARE WEARING PREMATURELY. I'VE BEEN TOLD THAT IT IS SAFE TO DRIVE BUT THESE SHOULDN'T BE HAPPENING ON A VEHICLE WITH LESS THAN 40,000 MILES. REALLY, THIS SHOULD BE HAPPENING AT ALL. THERE WAS A RECALL ON THESE TIRES BUT ONLY ON THE 18 AND 19 INCH TIRES NOT THE 20 INCH. THERE SHOULD HAVE BEEN A RECALL ON THE 20 AS WELL.
NHTSA ODI #11064417
Mileage unknown · Jan 17, 2018
Wheels
THE TIRES ON YM 2016 FORD EXPLORER ARE THE WORST I HAVE EVER SEEN. I HAVE UNDER 24,000 MILES ON MY LEASED XLT MODEL AND THE TIRES ARE LITERALLY SHREDDING. THERE IS MORE HORROR STORIES AT THE CONSUMER REPORTS REVIEW OF THE TIRE... IT IS THE 255/50R20 TIRE.... UNBELIEVABLE THAT FORD WOULD SEND THESE OUT WITH THEIR VEHICLES. I HAVE…
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THE TIRES ON YM 2016 FORD EXPLORER ARE THE WORST I HAVE EVER SEEN. I HAVE UNDER 24,000 MILES ON MY LEASED XLT MODEL AND THE TIRES ARE LITERALLY SHREDDING. THERE IS MORE HORROR STORIES AT THE CONSUMER REPORTS REVIEW OF THE TIRE... IT IS THE 255/50R20 TIRE.... UNBELIEVABLE THAT FORD WOULD SEND THESE OUT WITH THEIR VEHICLES. I HAVE 2 YOUNG CHILDREN AND THIS IS SO DANGEROUS! HTTPS://WWW.CONSUMERREPORTS.ORG/PRODUCTS/ULTRA-HIGH-PERFORMANCE-ALL-SEASON-TIRE/HANKOOK-VENTUS-S1-NOBLE-2-222992/OVERVIEW/
NHTSA ODI #11063308
29,021 miles · Sep 22, 2017
Wheels
MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR…
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MY EXPLORER HAS 29K MILES ON IT AND THE HANKOOK TIRES ARE PEELING! I NOTIFIED THE SERVICE DEPARTMENT SPOKE TO JULIO. WAS TOLD IT IS A COMMON COMPLAINT W THESE TIRES AND IT'S BECAUSE THEY ARE CHEAPLY MADE! I TOLD HIM I'M NOT OKAY W DRIVING AROUND MY BABY AND SON KNOWING THE TIRES ARE PEELING. WE HAVE NOT EVEN HAD THIS VEHICLE FOR TWO YEARS! HE ASSURED ME THEY ARE SAFE AND I TOLD HIM I WANT IT IN WRITING . WELL THE MANAGER WAS TELLING HIM TO TELL ME THEY CAN'T DO THAT BECAUSE IF I HIT SOMETHING AND THEY BURST THEY DO NOT WANT TO BE LIABLE! I OVERHEARD AND WENT OVER AND SHE TOOK ME OUTSIDE AND I STARTED RECORDING HER AND SHE SAID THEY ARE NOT SAFE THEY ARE WORN DOWN!! I THEN TOLD HER THEY SHOULDN'T BE! SHE SAID THEY ALL PERFORMANCE TIRES AND DO NOT LAST AS LONG! I TOLD HER I HAD A HOUR DRIVE BACK W MY 9 MONTH OLD SHE WAS NOT CONCERNED ! I HAVE SENSE BEEN LOOKING ONLINE AND NOTICED THE RECENT RECALL ON HANKOOK TIRES. MINE ARE VENTUS S1 NOBLE 2 AND I CALLED HANKOOK AND WAS TOLD TO CONTACT TXDOT TO COMPLAIN SO HOPEFULLY THEY WILL BE RECALLED AS WELLL. PLEASE DO SOMETHING BEFORE SOMEONE IS SERIOUSLY HURT OR WORSE!!!
NHTSA ODI #11024989
29,350 miles · Sep 19, 2017
Wheels
THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LO…
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THIS IS NOW THE THIRD SIDEWALL FAILURE ON THIS VEHICLE; ALL THREE TIMES, IT WAS THE RIGHT FRONT TIRE. HANCOOK VENTUS S1 NOBLE 255/50R20 TIRES. FIRST OFF, THESE TIRES ARE RATED FOR 50,000 MILES. AT APPROXIMATELY 28,000 MILES, DEALERSHIP STATED THAT THESE TIRES WOULD NEED TO BE REPLACED SOON. HAVE READ NUMEROUS COMPLAINTS ABOUT LOUSY TREAD LIFE AND SIDEWALL FAILURES ON THIS TIRE/VEHICLE. THE DEALERSHIP ALWAYS TRIES TO CLAIM THAT WE MUST HAVE HIT A POTHOLE. THIS IS NOT THE CASE! THESE TIRES ARE CRAP! FORTUNATELY, ALL THREE INCIDENTS HAVE OCCURRED AT (RELATIVELY) LOW SPEED ON SURFACE STREETS. THANKFULLY, THEY DIDN'T OCCUR AT HIGHWAY SPEEDS. MY WIFE DOES NOT FEEL SAFE IN THIS VEHICLE AND WE STILL HAVE APPROXIMATELY 10 MONTHS LEFT ON THE LEASE.
NHTSA ODI #11024139
16,100 miles · Sep 7, 2017
Wheels
I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TRE…
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I HAVE 16,000 MILES AND 14 MONTHS ON THE ORIGINAL HANKOOK TIRES SUPPLIED ON MY NEW VEHICLE. THESE TIRES ARE MARKETED AS 50,000 MILE TIRES. ALL 4 TIRES ARE SHOWING SIGNIFICANT DEGRADATION, TREAD SEPARATION, AND BREAKDOWN. THE TWO TIRES WHICH WERE ON THE FRONT (DUE FOR A ROTATION) ARE SIGNIFICANTLY WORSE. I AM CURRENTLY AT 65% TREAD DEPTH WEAR (AND SHOULD BE CLOSER TO 40%) DUE TO THE CRUMBLING TREAD. DEALER STATED THIS WAS A FAULTY TIRE.
NHTSA ODI #11022112
14,800 miles · Aug 24, 2017
Wheels
FORD EXPLORER SPORT WITH 14,800 MILES AND TIRES ARE COMPLETELY WORN ON OUTER AND INNER BANDS. CHUNKS OF TIRE ARE FALLING OFF AND ARE NOW NEEDING REPLACEMENT. FORD SAYS NORMAL WEAR AND DEFERS TO MANUFACTURER EVEN THOUGH WITHIN 100 MILES OF OWNING THIS VEHICLE THEY HAD TO REPLACE A TIRE DUE TO EXTREME IMBALANCE. ALIGNMENT IS PE…
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FORD EXPLORER SPORT WITH 14,800 MILES AND TIRES ARE COMPLETELY WORN ON OUTER AND INNER BANDS. CHUNKS OF TIRE ARE FALLING OFF AND ARE NOW NEEDING REPLACEMENT. FORD SAYS NORMAL WEAR AND DEFERS TO MANUFACTURER EVEN THOUGH WITHIN 100 MILES OF OWNING THIS VEHICLE THEY HAD TO REPLACE A TIRE DUE TO EXTREME IMBALANCE. ALIGNMENT IS PERFECT AS STATED BY LES SCHWAB. THEY STATE ITS A DEFECTIVE TIRE. FORD CASE NUMBER CAS-12971920 GOOGLE PHOTOS HTTPS://GOO.GL/PHOTOS/KYW5QRTPGMJKAJA2A
NHTSA ODI #11019323
21,000 miles · Aug 22, 2017
Wheels
VEHICLE ALMOST FAILED INSPECTION BECAUSE OF TIRE WEAR AND DAMAGE. TIRES ARE HANKOOK VENTUS S1 NOBLE2 255/50R20 105H WITH JUST OVER 21000 MILES ON THEM. TIRE TREAD IS MINIMAL AND RUBBER APPEARS TO BE "FLAKING" OFF. DEALER SAYS TIRES LOOK LIKE THEY HAVE BEEN DRIVEN A LOT ON GRAVEL ROADS, WHICH THEY HAVEN'T. DEALER SAYS THAT EVEN T…
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VEHICLE ALMOST FAILED INSPECTION BECAUSE OF TIRE WEAR AND DAMAGE. TIRES ARE HANKOOK VENTUS S1 NOBLE2 255/50R20 105H WITH JUST OVER 21000 MILES ON THEM. TIRE TREAD IS MINIMAL AND RUBBER APPEARS TO BE "FLAKING" OFF. DEALER SAYS TIRES LOOK LIKE THEY HAVE BEEN DRIVEN A LOT ON GRAVEL ROADS, WHICH THEY HAVEN'T. DEALER SAYS THAT EVEN THOUGH THEY ARE ORIGINAL EQUIPMENT ON THE VEHICLE, I MUST TAKE THEM TO AN AUTHORIZED HANKOOK DEALER (WHICH HANKOOK SAYS MY DEALER IS ONE OF). ALL FOUR TIRES EXHIBIT SIMILAR PROBLEMS.
NHTSA ODI #11018907
5,400 miles · Jun 27, 2017
Wheels
PURCHASED NEW 2016 FORD EXPLORER SPORT IN JAN 2017. LAST WEEK AT 5400 MILES TIRE SENSOR INDICATED THAT FRONT PASSENGER TIRE LOST AIR TO 6LBS WHILE PARKED. TOOK TO DEALER WHO SAID PUNCTURE OCCURRED WHICH NEVER DID OCCUR. SMALL CRACK IN SIDEWALL LOOKS LIKE DEFECT ON SAME TIRE THAT HAS BEEN RECALLED BY HANKOOK BUT IN A SMALLER SIZE…
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PURCHASED NEW 2016 FORD EXPLORER SPORT IN JAN 2017. LAST WEEK AT 5400 MILES TIRE SENSOR INDICATED THAT FRONT PASSENGER TIRE LOST AIR TO 6LBS WHILE PARKED. TOOK TO DEALER WHO SAID PUNCTURE OCCURRED WHICH NEVER DID OCCUR. SMALL CRACK IN SIDEWALL LOOKS LIKE DEFECT ON SAME TIRE THAT HAS BEEN RECALLED BY HANKOOK BUT IN A SMALLER SIZE. TIRE IS A 20" HANKOOK VENTUS S1 NOBLE 2. TIRE APPEARS TO BE DESIGNED FOR SEDAN OR SPORTS CAR BUT WAS OEM TIRE ON FORD EXPLORER SPORT...COULD BE A PROBLEM? DEALER EVENTUALLY REPLACED TIRE WITH SAME WITHOUT ADMITTING IT WAS DEFECTIVE.
NHTSA ODI #11001642
Official recalls
14Jul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Oct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Consequence & remedy
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
May 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Consequence & remedy
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Jan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Consequence & remedy
Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Jul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Consequence & remedy
Consequence: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
May 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence & remedy
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Mar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Consequence & remedy
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Nov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Consequence & remedy
Consequence: The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Jun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Nov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Consequence & remedy
Consequence: In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Jun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Consequence & remedy
Consequence: The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Remedy: Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Mar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Consequence & remedy
Consequence: Overheating of the engine block increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Sep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Consequence & remedy
Consequence: If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Jul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Consequence & remedy
Consequence: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE23001 · Windshield Trim Molding Item Detachment
Opened Jan 27, 2023 · Closed Feb 8, 2024
Status: closed (inferred from source dates) · Structure:body:roof And Pillars
On January 27, 2023, the Office of Defects Investigation (ODI) opened PE23-001 to investigate allegations of A-pillar trim panel detachment on model year (MY) 2011-2019 Ford Explorer vehicles. At the time of opening, the office had received 164 Vehicle Owner Questionnaires (VOQs) reporting this failure. ODI has received 671 VOQs regarding this failure, including 1 alleged crash and 2 alleged injuries. Some consumers have reported that the failure occurred while they were driving at highway speeds, with the detached trim panel entering the path of travel of the vehicle behind them, requiring the driver of the following vehicle to take evasive action. It is noteworthy that motorists who experience this type of road hazard are less likely to accurately identify the subject vehicle the item detached from and report the event to the NHTSA. In its April 17, 2023 response to ODI’s information request, Ford provided 175 consumer complaints (including field reports) and 14,162 warranty claims related to A-pillar trim panel detachment. Ford relayed that the subject vehicles utilize a plastic A-pillar bracket, which is bolted to the vehicle structure during assembly. The A-pillar trim panel is attached to the bracket utilizing 7 plastic clips. Contributory factors which have been identified by Ford as leading to the subject defect include incomplete installation at the assembly plant, inadequate part stack up, damage to fasteners during installation, and failure to follow proper repair procedure during windshield replacements or other services. On January 19, 2024, Ford filed safety recall 24V-031 for MY 2011-2019 Ford Explorer vehicles to address the subject defect. In the Part 573 Safety Recall Report, Ford identified that a detached A-pillar trim panel can create a road hazard for other road users, increasing the risk of a crash. The recall remedy includes an inspection of the existing A-pillar trim panel and, if necessary, the replacement of the component. The remedy A-pillar trim panels will be installed with an additional adhesive for robustness and utilize an inspection procedure to ensure full engagement of all the retention clips during installation. In view of the recall action being taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
EA17002 · Exhaust Odor In Passenger Cab
Opened Jul 27, 2017 · Closed Jan 17, 2023
Status: closed (inferred from source dates) · Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe; Structure:body
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
Additional source detail variants (2)
Engine And Engine Cooling:exhaust System:manifold/header/muffler/tail Pipe
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
Structure:body
During the EA17-002 investigation, the agency reviewed and analyzed reports of exhaust odors in the passenger cabins of Model Year 2011 to 2017 Ford Explorers. This investigation required an approach that incorporated knowledge and expertise from the automotive, medical, environmental health, and occupational safety fields. The agency conducted an in-depth investigation that encompassed the review of over 6,500 consumer complaints, conducting field inspections, and testing the relevant vehicles, both independently and in coordination with Ford and other entities. During the investigation, the evolution of Ford service bulletins intended to reduce the level of exhaust odors and carbon monoxide (CO) entering the occupant compartment was examined and independent tests to evaluate the effectiveness of the final Field Service Actions (FSA) for both consumer and police vehicles were conducted. As part of the investigation, the agency also examined the effects of cracked exhaust mani-cats on the measured CO levels in the vehicles and tested the FSA repairs to ensure they did not adversely impact occupant compartment CO levels due to cracked mani-cats.The investigation identified upfitting issues for Police Interceptor vehicles. Upfitting (sirens, lights, cages, auxiliary power, etc.) is typically performed by governmental fleet operations, independent repair facilities, or local Ford dealers after the sale of the new vehicle. Sealing issues caused by upfitting were responsible for the highest measured carbon monoxide levels in tested vehicles. The police FSA instructs how to inspect the quality of the vehicle upfits and how to properly seal any leaks caused by these upfits, at no cost to the police agency. Similarly, the highest CO levels measured in consumer vehicles were usually traced to sealing issues caused by rear crash damage where the repairs did not ensure sealing integrity. The most recent Ford FSA procedure for both the police (17B25) and consumer vehicles (17N03) includes an HVAC reprogramming operation. Tests by Ford and NHTSA have demonstrated a substantial reduction of CO levels due solely to the HVAC reprogramming. Other FSA repairs also demonstrated measurable contributions to CO level reductions during controlled tests.Throughout the investigation, vehicles accurately measured with higher levels of carbon monoxide were almost always affected by upfitter alterations, damage, or other causes compromising rear passenger cabin seals.NHTSA received thousands of reports alleging odors which triggered a variety of physiological responses, predominately nausea, headaches, and lightheadedness. NHTSA focused the investigation on accurately measuring vehicle CO levels, and accurately measuring carboxyhemoglobin (COHB) levels from properly administered blood tests. Using rigorous test methods to produce exhaust gas intrusion in vehicles with a properly performed FSA, occupant compartment CO levels remained below current environmental limits for CO in any environment (EPA ambient air quality standards). Furthermore, even without FSA repairs, no vehicles unaffected by upfitter issues or prior crash damage were identified with CO levels that exceed accepted occupational CO exposure levels. This investigation finds that the 2011-2017 Ford Explorer vehicles when accurately measured produce occupant compartment CO levels which fall below current accepted health standards, and could not identify COHB levels for vehicle drivers or other occupants, which exceeded thresholds for acute physiological effects. Therefore, the agency has not identified a defect that represents an unreasonable risk to motor vehicle safety.This inve
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