2023 Ford Expedition

While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the dealership after happening an additional 4 time and I'm being told it $2500 to replace the electronic brake booster. My VIN is not on the recall but in experiencing the exact life-threatening system failure.

Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs

While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.

While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the local dealership where they determined that "The brake lines passed inspection and there were no other observable issues." This happened roughly 20 times over a collective 2 hours of drive time throughout a 3 week period. Eventually the vehicle's computer system disabled the ABS and provided an error code regarding a faulty ABS. Upon a second inspection by the local dealership service department accompanied by video footage that I took of the incident the following report was made by the service department "Brake Booster Replacement - C0047:31 - Internal EBB failure"

I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall department at Ford and they are refusing to fix it temporarily. This is completely unacceptable. Ford either needs to provide a temporary fix or release the permanent fix so that I can get my vehicle back.