2022 Ford Expedition

The component that failed is the left front driver side headlight of the vehicle, resulting in low visibility and inability to see or drive the vehicle in it's current condition at night. The only "warning" that could potentially have been a "warning", was the blinker began rapidly blinking the day before the headlight stopped functioning; the blinker no longer worked in the headlight but still worked on the driver mirror and back taillight. By the next day, the driver side headlight no longer functioned. It is my knowledge that Ford has a lifetime guarantee on the headlights for this make, model, and year of vehicle. Due to this not functioning, I would like to get it properly replaced under warranty or guarantee of Ford.

The contact owns a 2022 Ford Expedition. The contact stated that after reversing, the rear-view camera displayed a rear-view image but failed to turn off when the vehicle was shifted back into drive(D). No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear-view camera. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 67,000.

The contact owns a 2022 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (FUEL SYSTEM, GASOLINE) and 25V314000 (SERVICE BRAKES, HYDRAULIC); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). Parts distribution disconnect for 25V314000 (SERVICE BRAKES, HYDRAULIC).

The contact owns a 2022 Ford Expedition. The contact stated that while driving on the highway at various speeds, the pre-collision warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.

1) The fuel delivery system is affected — specifically, a faulty fuel pump which may fail and cause engine stalling while driving. This issue is under Ford Safety Recall 25S75 (NHTSA 25V-455). The vehicle is still in my possession and available for inspection upon request. 2) The recall clearly states that the vehicle can stall unexpectedly while driving, increasing the risk of a crash. On a recent highway trip ([XXX]), my Expedition began shaking at high speeds, and continued shaking while parked, indicating worsening fuel system issues. I have three young children (ages [XXX] , [XXX] , and [XXX] ) who regularly ride in the vehicle. Being told to continue driving under these conditions with no available fix has placed my entire family and others on the road at risk. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. When I called Ford customer service to report the issue and request a safe alternative, I was told there was no further action available and that I should continue driving the vehicle. I was referred to my local Ford dealership, who also said they could not take any action until a remedy is issued. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Because Ford has no remedy available, they have not performed any inspection or offered assistance. The dealership confirmed they cannot inspect or service the vehicle related to this recall until Ford issues a fix. 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lights or error messages, during a return trip from Texas [XXX] the vehicle began shaking noticeably at highway speeds, and continued shaking heavily while in park. These symptoms had never occurred before, and they align with the type of failure described in the recall notice. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000(Service Brakes, Hydraulic) and a mobile mechanic from an unknown dealer had inspected the vehicle at the residence. Additionally, the contact stated that a week later, the contact noticed a puddle of oil on the ground. Upon inspecting the vehicle, the contact noticed that the oil was leaking from the left rear wheel. The vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Bought [XXX] at Corwin Ford Reno Nevada. April 2023 vehicle had sporadic transmission issues - slipping randomly. Took it in and explained the issue. Told there’s no transmission person. Nothing was done and told to continue to drive it. [XXX] Vehicle ended up going into reverse on its own at a stop light. Took the car in and given the same story, were completely back logged and could not get the car in. Car also had an active recall on it, never was looked at because they stated back logged until mid 2024 and couldn’t schedule an appointment. Asked for a loaner vehicle, told that’s not available anymore. May 2024 went into reverse again on its own. Called to get it in, stated they could not make any appointments at that time. October 2024 engine intermittently began revving on its own up to 4000RPM. Told no transmission mechanic was available. We were told there’s no more loaner program, transmission mechanic is 3 months out and there’s nothing that can be done at this time. Asked us if we wanted to pay $2500 for preventative maintenance and fluid top off on the vehicle though. [XXX] the rear AC went out on the vehicle also. There is also a new recall on the vehicle for the fuel pump and a loss of fuel pressure. These are all a massive safety concern for our entire family (4 kids + 2 adults) and for the general public. Ford is refusing to take responsibility for these issues and are making it very difficult for us to work with. We have a [XXX] who has [XXX] and we need a reliable vehicle to transport him to and from doctors appointments. The vehicle has a full warranty on it also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Ford Expedition. The contact stated that while driving at various speeds, the vehicle was sputtering and making a grinding sound while shifting gear. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed and determined that the transmission had failed, and the front differential needed to be replaced. The contact stated that the front deferential was rebuilt; however, the sputtering failure persisted. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.

On Nov 22 I pulled over to the shoulder of a highway in the midst of a snowstorm to make a phone call. When I went to get back onto the highway, my vehicle lost all brakes...the brake pedal hit the floor...and I had a low-speed impact with a berm rising up to a driveway that intersected the shoulder. The vehicle had to be towed to a nearby dealer. The only mechanism to stop it on/off the tow truck was slamming transmission into park. Due to the storm, I had to spend the night in the vehicle in the freezing cold at the tow destination. The cause of the brake failure was determined to be a material defect of a rubber section of brake line deep in the engine compartment that burst, causing a loss of all brake fluid. It was repaired under warranty. I had just received the vehicle back from repairing the body damage to the bumper when the Ford brake line recall was issued. I believed that my incident in Nov was the result of the issue that resulted in the recall, and that surely the warranty repair would have thus resolved all related issues. That was not the case. When I brought the vehicle to Koons Ford Woodbridge four routine service, they found that it failed the brake line recall test and that the vehicle was unsafe to drive. However, they are not actively repairing it. In fact, the parts needed to repair don't exist. I'm told it will be 2-3 months before a part is even available. And they have failed to provide an any vehicle that can safely transport my family of 7. I therefore believe that Ford have *failed to comply* with the NHTSA regulation that obligates them to repair the vechicle. They're not repairing it. So I am therefore left to demand that they select another option available under recall regulations, preferably a full refund of the purchase amount. At a minimum, this incident refutes Ford's published claims that there have been no collisions associated with the brake line defect that resulted in the recall.