2021 Ford Expedition

The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH in the rain with the windshield wipers engaged, the driver's side windshield wiper arm was jerking. The contact stated that upon pulling over to the side of the road and inspecting the vehicle, the contact noticed that the driver's side windshield wiper arm was lying on the windshield. The contact removed and placed the part inside the vehicle. After the rain had stopped, the vehicle was taken to the dealer, where it was determined that the driver's side windshield wiper arm needed to be replaced. Additionally, the dealer determined that the passenger's side windshield wiper arm needed to be replaced because the wiper arm had worn out. The dealer ordered the parts. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,000.

I originally leased and have since purchased this vehicle. Since owning the vehicle, it sometimes has a harsh shift between gears. It is so harsh that I have mentioned it to at least two different Ford dealerships during the transmission warranry period. No remedy was provided at the time. The car has continued to have shifting issues and now the car will pop out of gear while driving, which is a major safety issue. We informed a Ford dealership about this experience and they are now telling us we need a new transmission as they found metal in the transmission fluid. The transmission warranty just expired and there is a NHTSA bulletin about this very issue and there is an open recall on the power module for this car. Items for review: Technical Service Bulletin 10R80 Active Recall Campaign 24E13 Documented issue at Tom Masano Ford on 12/02/2021 Documented issue at Fred Beans Exton Ford on 4/26/2022 Documented issue at Tom Masano on 8/5/2025

Fuel pump part number JL1Z*9H307*G failed at highway speed leaving vehicle stranded in express traffic lanes. But for the prompt response from FHP this would have resulted in a serious crash. The vehicle has almost never been operated below 30% of fuel capacity and has never been operated to near empty fuel. There are no known wear or accidents that impact the fuel system. there were no warnings or other symptoms prior to the complete pump failure.

The contact owns a 2021 Ford Expedition. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power. There was no warning light illuminated. The contact stated that while attempting to pull over to the shoulder of the roadway, the vehicle regained motive power independently. The local dealer was contacted and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact related the failure to a fuel system recall that had not included the model year of the vehicle. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.

Transmission has completely failed at 68,000 miles and 4 years old. Ford is willing to cover cost of the tramission with a “partial good faith” agreement but the dealership who provides the service is charging $5,656 to put in new transmission. This is a widely known transmission problem with safety issues with multiple service bulletins. They are passing the issue onto the consumer instead of recalling. Shameful.

The contact owns a 2021 Ford Expedition. The contact stated that while his wife was inside the vehicle with the vehicle idling, the vehicle vibrated and then turned off. The contact's wife attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed, and the dealer retrieved DTC: P0627; and informed the contact that the fuel pump had failed. The control unit and fuel pump were replaced. The contact referenced NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

This vehicle continues to exhibit transmission shuddering, slipping, and hesitation during acceleration—despite two full transmission replacements in two years and multiple dealership service visits. These unresolved issues compromise safe operation, especially during highway merging, rapid acceleration, and lane changes. Both dealerships were unable to permanently address the issue after extensive mechanical intervention. Ford has issued multiple Technical Service Bulletins addressing transmission concerns in the 10R80 unit used in the Expedition. The most recent bulletin, TSB 25-2132, revises procedures for harsh and delayed shifting, shudder, and internal hydraulic leakage tied to the CDF clutch drum—which aligns directly with the findings from my own transmission overhaul documented in June 2023. Previous service entries noted suspected internal leakage around the CDF clutch, RPM flare during shifts, gear hesitation, and recurring drivability issues despite component replacement. These match symptoms targeted in prior TSBs, including: TSB 23-2123: Harsh engagement and shift delays TSB 24-2101: Hydraulic leakage diagnosis linked to clutch cylinder TSB 25-2023: Update to inspection and service steps for gear shift quality While dealerships performed repairs and even full transmission replacements, the lack of lasting resolution and repeat issues reflect a broader mechanical defect addressed reactively rather than proactively through these bulletins. Despite awareness at the manufacturer level, I experienced significant delays, financial burden, and ongoing drivability risks. I respectfully request that NHTSA further investigate Ford’s handling of repeated 10R80 transmission failures in the Expedition, particularly concerning the effectiveness of these bulletins in preventing recurrence and mitigating safety impact

The contact owns a 2021 Ford Expedition. The contact stated that upon attempting to accelerate from a stop, the vehicle started to shake abnormally, and lost motive power. The check engine warning light illuminated, and the contact immediately attempted to restart the vehicle; however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where it was diagnosed, and the contact was advised that the fuel pump was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.