2021 Ford Expedition

I own the 2020 Expedition. We were traveling on Interstate 287 yesterday. I was in the right lane and was stuck behind a slow moving semi-truck. I put on my blinker and waited for an opening in traffic to move into the middle lane. When an opening presented itself, I pressed down on the gas pedal to accelerate into traffic. While the truck should have down shifted and accelerated, instead the powertrain completely disengaged; a total loss of power. The RPM jumped way up to redline, over revving, but the truck was slowing down. I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into engagement with a loud audible clunk that jolted the whole vehicle. At this point, I was finally able to accelerate. While this was all happening, I had just moved into the middle lane of traffic, which was bearing down on us. All the vehicles behind us were slamming their brakes and honking their horns. I thought for sure we were going to die. Thank God it wasn’t an 80,000 lbs Peterbilt bearing down on us, or we would be dead, by the grace of God we’re not. Upon returning home I went onto the Ford truck owners website I belonged to. I came to learn this is a known issue with Ford’s 10-speed transmission that Ford has failed to address. That there are pending lawsuits and that the NHTSA is aware of the issue. One of the member suggested that I file a complaint with the NHTSA, that was my impetus for writing you today. This is a dangerous condition that Ford needs to remedy.

The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality. The contact stated that the failure had since become a persistent failure. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 43,000.

On about 4 to 5 occasions while driving on the highway, the car sort of stalls and a loss of control happens where everything feels locked up for a few seconds and a big thump is heard. It feels like the transmission has completely dropped out or that I have been hit but I have not been hit, it’s just the jerking motion I was feeling. It has happened both when excelerating to change lanes and also when promptly slowing to avoid someone coming into my lane. It is a really scary situation and when I looked it up, apparently has been documented on recent earlier models of the car but not in my newer 2021 year. This issue is still happening with the newer model and needs to be looked into. The dealership confirmed and said the transmission needs to be replaced. There are only arousn 26K miles on the car, it started happening around 20K miles.

After owning the car a year and about 15,000 miles I started having transmission rough shifting and lurching motions when shifting - violent lurching. I took it in to the dealership and they reset the adaptive learning component for the transmission. Nothing changed. Brought it in again and drove with technician and was able to reproduce issue. They replaced the transmission and the problems continued and actually increased with losing all acceleration on the freeway (floppy pedal) and then completely losing 10th gear when trying to pass another car. Luckily I was able to pull over and I did not cause an accident. It also threw a code/warning light at that time. I took it back to the dealership. They assessed and reset adaptive driving module. It then lost accelleration and wouldn't engage 10th and started smoking. Took it back to dealership and they claimed all that was due to over full transmission fluid. Original problems of rough shifting, lurching, clunking still existed. I filed a report with Ford and got a case number with the concern department. This resulted in the rear end of the car being replaced??? Car still has transmission issues, with all the above mentioned issues, and now delayed acceleration in the lower gears. Enough is enough fighting about fixing it for a year, it has been in for repairs 7 times, and over 49 days of rental cars . The vehicle does not cause warning lights at any point with the rough shifting, lurching, or lack of acceleration. All have been experienced at various times by the dealership. No solution to date.

The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.

On numerous occasions, when traveling at speeds 50mph and over, the vehicle failed to further accelerate when the gas pedal was engaged. This caused the rpm's to rev up to 7 and the vehicle to slow down. Our safety was at risk because the vehicle was unresponsive to acceleration for at least 20-30 seconds making it impossible to avoid or get away from something dangerous. On one occasion, the vehicle made an alarming grinding sound. I have not yet taken the vehicle to a service center for inspection of this problem. There were not any warning lamps, messages, etc prior to the failure.

I do not feel Ford is taking recall 22S36 seriously. In 2022 they began claiming that parts would be available late summer of 2022. I have scheduled and brought my vehicle in at least three times to have this recall performed only to arrive and they didn't have parts. So now for several months I've started calling to check on parts. The first response is always "We can do that recall" but then after asking about parts to make sure I'm told that parts aren't actually available and that they are on back order and expected in two weeks. Ford is providing no means to schedule this recall service by putting customers on a wait list, ordering parts specifically for a VIN, or otherwise setting parts a aside specifically for customers actively trying to get the repair done. Today is day 462 since this recall, almost as many days as dollars they've spent on the handout. I hope the NHSTA takes a hard look at Ford's obligation to resolve recall 22S36 and at their inaction and insincere practice at doing so.

There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.