2021 Ford Expedition

The 360 degree backup camera displays a black screen when activated in both reverse and forward parking mode. This causes myself & any other driver to not have clear vision around the vehicle while in reverse posing a severe safety hazard. This problem has been reported & confirmed diagnostically from my local dealership as well as reported to Ford Motors itself resulting in a case being opened regarding the safety issue. I have been told by Ford on multiple occasions that they will expedite my case & call me back with information, however it has been over 6 weeks and I have had to call them e Rey time to follow up. This back up camera safety issue has already been recalled on other makes & models of Ford vehicles including the year model before my vehicle. My dealership told me that although this exact same issue is recalled on other vehicles, I would need to pay the estimated $1500 to repair my issue. This has caused me and my family a significant amount of stress because we have young children, drive carpool for elementary school and need to be able to see our surroundings dings when backing up and parking. Several times I have come close to hitting something when parking because I can’t see from the camera. The NTHSB has also issued safety recalls for Ford backup cameras having this exact same issue and this is a huge safety issue for my model Ford as well. Ford knows there’s a safety issue and is not taking this seriously. We intentionally paid extra for this camera to ensure adequate vision while reversing and parking, this is unacceptable on Ford’s part to not escalate this issue and repair the defective camera at no cost. I desperately need help in getting Ford to fix this before a serious avoidable injury or accident occurs. I do not have another car I can drive and am stressed every time I drive now.

The contact owns a 2021 Ford Expedition. The contact stated that while the vehicle was parked, he became aware that the automatic power running board was suddenly raising and lowering independently. The vehicle was taken to a local dealer where it was confirmed that the power running board needed to be replaced; however, the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 23,000.

Dear National Highway Traffic Safety Administration, I wish to report critical safety issues with my 2021 Ford Expedition Max. The primary concern involves the vehicle’s electrical system, which has repeatedly malfunctioned, causing complete vehicle shutdown while in motion. 1.Failed Component/System: The electrical system has failed, characterized by flickering lights followed by total loss of power. The exact failing component within the system remains unidentified as diagnostics have not yielded error codes. 2.Safety Risks: These malfunctions have endangered my family’s safety by causing unexpected vehicle shutdowns, potentially leading to accidents, especially concerning because it happened once while exiting our driveway. 3.Dealership and Independent Service Confirmation: The issue has been examined by Kendall Ford in Prineville and an independent service center, neither of which has been able to replicate or diagnose the problem successfully. 4.Inspections and Confirmations: The vehicle has been inspected multiple times by certified Ford technicians without conclusive results. No external inspections by police, insurance, or other entities have occurred. 5.Warning Signs and Symptoms: Prior to these failures, there were no warning lamps or messages. The symptoms, including flickering vehicle lights, appeared suddenly and without prior indication. This vehicle’s reliability is compromised due to these unresolved electrical issues, and I am concerned it represents a broader safety risk for similar models. I urge the NHTSA to investigate these problems to prevent potential harm to other consumers. See attached videos in link - [XXX] Ford Motor Case # [XXX] Thank you for your attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle caught fire on February 29, 2024, with family members inside the vehicle. The fire appeared to start under the hood on the right passenger side, which would directly correlate with the current open recall. The family had just made a trip back from a basketball game and was dropping off a passenger when smoke was noticed. Upon further inspection, there was an active fire under the hood, which soon erupted into a burst of flames, causing the vehicle to be declared a total loss. Emergency responders had to be called to the scene to alleviate the fire. The fire report depicts a vehicle malfunction as the cause of the ignition. Ford has made no efforts to contact the consumer regarding the fire and subsequent damage.

The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer, where the battery junction box was replaced and other unknown repairs were performed; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 500. The VIN was not available.

There is an issue with the auto start/stop where the engine is turned off completely when the vehicle is stopped for any reason. For example, when the car is stopped in a traffic jam it shut off completely which means I have to shift the gear to Park and turn the engine on again . I was advised by Ford dealership that there is not a fix for that. The vehicle is still under warranty and I keep calling the ford customer care center and they keep telling me that the manager on my case will contact and she/he never did.

Expedition would not shut off! Electrical system burning and burned up fuse box battery and sensors could not kill power to vehicle. We had to pull full pump relay to shut off engine and then disconnect battery to shut down electrical system. This caused not only much damage to fuse box wiriring and battery. Ford dealer says 2500-3000 in damage to vehicle. This could have caused battery to explode or electrical fire glad this wasn’t parked in my garage and we where able to keep car from catching fire Expedition did have the previous recall done for electrical and still have issues with wiring