2018 Ford Expedition

The contact owns a 2018 Ford Expedition. The contact stated that on several occasions when the vehicle was started, there was a rattling sound coming from the engine compartment. The contact stated while driving on several occasions at various speeds, the body of the vehicle had shifted. The vehicle was taken to a dealer where it was diagnosed and determined that the passenger’s side front axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

The contact stated owns a 2018 Ford Expedition. The contact stated that the vehicle experienced a rattling sound emitting from the engine compartment and the VIN was included in a Warranty related coverage for the cam phasers to be replaced. Approximately 4 years after the cam phasers were replaced, the rattling sound returned. The contact stated that the sound mostly occurred during cold starts, and intermittently after the vehicle had warmed up. The check engine warning light illuminated signaling a catalytic convertor failure. The contact researched and learned of Customer Satisfaction Program with the NHTSA ID Number: 10201090 (Engine and Engine Cooling). The vehicle was taken to the dealer where it was diagnosed that the cam phasers had failed again and needed to be replaced. The dealer confirmed that the VIN was not included in Customer Satisfaction Program with NHTSA ID Number: 10201090 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program or under warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 51,084.

The contact owns a 2018 Ford Expedition. The contact stated that upon starting the vehicle, he heard a loud rattling sound coming from the engine compartment that dissipated once the vehicle reached an operational temperature. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement) Engine and Engine Cooling. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 48,000.

On [XXX] my wife was driving with my three children from Virginia to Michigan after my step-fathers sudden passing. While driving on the interstate in Ohio, the vehicle began shifting abruptly and violently. The wrench light also came on the dash along with a message recorded in the Ford App stating "Powertrain Malfunction." My wife pulled into a rest stop and called me hysterical, stating that the vehicle was jerking so bad upon acceleration that she was afraid to cause an accident. Since we purchased an extended warranty (third-party CarMax), we found a nearby auto shop in network and I drove down from Michigan to meet my wife and get the vehicle to the shop (Tuffy). After inspection, Tuffy stated that the entire transmission would need to be replaced, but that they were on back-order through the local Ford Dealership and could take up to 12 weeks. I also contacted Ford to see if there was any remaining manufacture warranty, but was told the the 3 year/ 36k mile warranty was expired. So I continued and had the vehicle repaired through Tuffy. After several weeks, the transmission was replaced, I flew up to Ohio and drove the vehicle back to Virginia. However, a couple of months later, I discovered that the vehicle, in fact, had a 7 year/ 100k extended powertrain warranty that Ford omitted when I originally contacted them. Ford was reluctant, but ultimately reimbursed me for the out-of-pocket expenses for the repair due to their mistake many months later. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On July 6th, I was driving our vehicle with my wife and 3 children when it began jerking and shifting abruptly and the dash produced a wrench and check engine light. I reduced speed and exited the highway drove under 25 mph the remaining 10 minutes back to our home. The erratic jolting/ jerking of the vehicle could have caused a serious accident had we been in any traffic or higher rates of speed. Unfortunately, I reported a similar issue on August 19, 2023 (NHTSA ID Number 11539517). At that time, the vehicle was serviced at a local Ford Dealership and we were told that the auto shop that replaced the transmission did not clear out old computer codes which caused the jerking/ jolting shifting. Ford cleared the codes and stated that the vehicle was repaired. The vehicle operated safely again until this recent incident. The vehicle was towed and is currently at the Ford Dealership.

The contact owns a 2018 Ford Expedition. The contact stated that on several occasions while driving at various speeds, the transmission slipped and became stuck in gear. The contact stated that the accelerator pedal was released and depressed, and the transmission shifted to the next gear very rough. The power train warning light was illuminated. The contact stated that while driving approximately 20 MPH, the vehicle started shaking and lost motive power. The contact stated that the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was pumped for the vehicle to accelerate as needed. The vehicle was steered to the side of the road and restarted. The vehicle was taken to an independent mechanic however, the mechanic was unable to replicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 41,000.

My 2018 expedition has been repaired by Ford dealership three times. The vehicle started with a hesitancy to shift into reverse then eventually a hard jerk into gear. following that, it began to hesitate to accelerate and rattle and shake hard enough to shake the steering wheel. The powertrain loss warning came on ford pass. Ford dealership said it was transmission and rebuilt it. Three weeks following the repair the very same shaking, rattling and crunching sound started again with power loss. It was intermittent and dealership said with no codes they couldn’t recreate the issue and so no help. The following day on the highway, it started again. I was attempting to stop at a red light and with my foot on the brake, the vehicle attempted to lurch forward and try to go despite the brake. Thankfully, the light turned green and the car in front of me moved. As I continued to drive, I was left stranded with the codes showing actuator failure and cam shaft failure. The dealership then said it was the cam shaft and all actuators that needed to be replaced this time. The SAME rattling and shaking and power loss they said was caused by the transmission they rebuilt 3 weeks earlier but now it is caused by the cam shaft. So 2 repairs later and 4 weeks, it did it again and this time it caught on fire and burned a hole in my hood. The dealership called me the day after I had it towed into the dealership smoking staying it was the heater hoses that caused the shaking, rattling and power loss. Said they could have it fixed the next day. It is a disaster. It is a major safety issue and I am still paying payments on this car that ford cannot fix. This car needs to be recalled and they need to refund for cost of vehicle. This car is going to kill someone!

My 2018 Ford Expedition started having transmission issues around 49600+ miles. The warranty was 5 years or 60,000 miles. I was out of the 5 years and they will not fix it. I have researched the issue and it seems Ford knew the transmission used in the 2018 models was defective but never notified me. There are class action lawsuits in California on the same issue as well as many disgruntled consumers on the internet. My truck doesn't shift properly and I have almost been in accidents because it stalls and doesn't shift into gear. I have tried everything with Ford to help cover the replacement cost which is $8,000 but they only offered me $4,000. This is a verified issue that they know about in several of their vehicles but they have not notified their customers or did anything with a recall. I am asking for a complete investigation and recall on this issue and hope that you can assist me and all the other consumers who are driving unsafe Ford vehicles.

Automatic transmission is causing slipped gears, harsh shifting, jerking, and hesitation. I am almost met with accident couple of times with my family. Whie driving car suddenly shift from 10 gear to 5th gear causing erratic behaviour. While waiting in the Signal for Green light, and when we press the accelerator. Car is not moving at all from first gear.erratically shift to 6th gear.

Cam Phasers failing Rough running and poor acceleration Problem has been confirmed by a dealer Vehicle has not been inspected by manufacture, police or insurance No warning light on, but grinding when cold start. This is the second time it’s occurred! We had it fixed prior about 20,000 miles ago. I called Ford Customer service and they directed me to the NHTSA.