2023 Ford Escape

The contact owns a 2023 Ford Escape. The contact stated that the front driver's door window would not completely roll up and close. The vehicle was taken to the local dealer who replaced the front driver's side door window motor, and the vehicle was repaired but failure reoccurred. Additionally, while operating the vehicle, the message "Front Collision Camera Inoperable" was displayed. The vehicle was taken to the local dealer, but failure code could not be retrieved, and the cause of the failure was not yet determined. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 13,000.

While driving on an interstate, the Instrument cluster / digital gauge cluster screen behind my steering wheel turned off. I was driving with my adaptive cruise control on when all of a sudden I see the screen go black and I was no longer able to see how fast the car was going, the engine temperature, or how much fuel I had, as well as all of the other metrics on that dashboard. The car never lost power, because the entertainment screen in the middle of my dash remained on and responsive during the short period of time that my instrument cluster screen was off, and I never lost power steering. Instinctively, I pressed on the break pedal and pulled off of the road onto the shoulder, so I’m not sure if the cruise control would have stayed on. After a few minutes on the shoulder, the instrument cluster screen turned back on, not quite like it does when you turn on the car, but it flashed a bunch of the warning lights and slowly came back to normal. I was able to drive my car safely and without another incident back home, however I am very concerned about this happening again. There were no warning lights, signals, or sounds before this happened. Driving on any road, weather it’s a highway or an interstate, it is very important to be able to see how fast you are traveling for the safety of yourself, your children, and the other drivers. There is a popular recall among this same vehicle type, however mine was not included in the previous recall even though it just repeated the same problem the other ford escapes were having. My local dealership is not taking this problem seriously, and I am very concerned.

The contact owns a 2023 Ford Escape. The contact stated that while driving at undisclosed speeds, the back-over prevention camera screen went to a blue screen. The contact stated that while driving, the camera turned on and the image was shown. The camera was unavailable, and a message to contact the dealer was displayed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be reset and the software updated. The vehicle was test-driven. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 10,668.

The contact owns a 2023 Ford Escape. The contact stated that upon starting the vehicle, the center console display remained off. The contact was able to continue driving the vehicle however, the center console and the display was independently turning on and off. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.

The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, there was an abnormal sound coming from the engine and the front driver’s side tire. In addition, the instrument panel was occasionally turned off independently. Additionally, during rainy weather driving the brakes were making abnormal sounds. The contact stated that several unknown warning lights were occasionally illuminated. The vehicle was taken to a local dealer on several occasions and was diagnosed; however, the failure could not be replicated. The vehicle was taken to another local dealer, Mullinax Ford of Kissimmee (1810 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744); for a second opinion; however, the failure could not be replicated. The vehicle was also taken to a third local dealer, Tropical Ford (9900 S Orange Blossom Trl, Orlando, FL 32837); but the cause of the failure could not be determined. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that an unknown material might have intruded into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

The contact owns a 2023 Ford Escape. The contact stated while driving 70 MPH, the vehicle suddenly decelerated after the engine overheated and shifted into "LIMP Mode". The contact stated that during the failure, the message "Engine Overheated" was displayed. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. No further information was available. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The failure mileage was 4,200.

At any random time, all sensors fail. Blind spot systems, parking sensors, pre-collision assist, front camera fault, cross traffic system, cruise control, lane assist, auto headlights. Returned to the dealership multiple times, with no resolution. All sensors continue to fail, with no immediate fix available, according to Ford, until the fourth quarter. So, I am left with an unrepairable vehicle to drive in the already dangerous central Texas traffic. The problem has been confirmed at Leif Johnson Ford, 501 E. Koenig, Austin, Tx 78751. Main #512-454-3711, Service #512-454-3767, and reported to Ford Care at 800-392-3673

I was driving home to Aspen, CO from Denver. I was about 44 miles from my home, on the other side of an 11,000 ft mountain pass. As I was passing another vehicle, the car died. The dashboard light said "engine coolant over temperature". The car died as I was pulling back into the right lane. The person behind me swerved around me. I had to have the car towed to a dealer that is 2 1/2 hours from my home. It's been sitting at the Ford Dealership in Salida, CO for 9 days. They keep telling me they will get it in to diagnose the problem but every day it's the same story and they do nothing. After doing online research, that make, model and year vehicle engine issue has been reported by many owners. There was no warning about this issue. It simply died while driving on the highway.

I've had this thing less than 6 months, I've already had the engine rebuilt with 34 parts a month and a half in and the drivers side rear door handle replaced during this time because it would not open from the outside and only the inside despite being unlocked. All of this occurred at the beginning of May 2024 and it sat for 3 months due to the engine being basically rebuilt with most parts being on backorder. Today the same door is having the same issue, only this time the same exact door won't open neither from the inside or outside, which is a huge safety hazard in my eyes if I got into an accident and had passengers in the backseat. I do have video proof of this too.

The contact owns a 2023 Ford Escape. The contact stated on several occasions while driving, or while the vehicle was parked, all four doors locked inadvertently with the keys inside the vehicle. The contact stated the hatch failed to lock securely and there was no other way to get into the vehicle. The emergency brake light had illuminated. In addition, the contact stated that the cruise control was inoperable. The vehicle was taken to a local dealer where it was diagnosed but the vehicle could not be repaired on several occasions. The contact stated that a systems update was performed; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.