2018 Ford Escape

3 hours into a 4 hour drive, stopped for rest room. Got back into vehicle, started backing up and couldn't turn the wheel - almost hit a CAR. I had just spent the last 3 hours on an interstate, thankfully I didn't happen a moment sooner. Steering fault illuminated on dash - towed 100+ miles to local garage - FAILED PART IS STEERING RACK MODULATOR AT A COST OF $3200 AND ALMOST 2 LIVES. AUTO ONLY HAS 65,000 miles/2018

The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving approximately 55 MPH, the temperature gauge became extremely elevated. The contact’s daughter was able to pull over to the shoulder of the roadway to refill the coolant reservoir and allow the engine temperature to cool down. The vehicle was temporarily repaired. The contact stated that later the same day, the failure reoccurred. The vehicle was towed to a local independent mechanic where it was diagnosed that there was a coolant leak present inside the engine and there was an abnormal odor coming from the exhaust. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,379.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable. The vehicle was taken to an independent mechanic and was diagnosed with an internal coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 95,000.

The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving approximately 35 MPH, the temperature gauge raised to HOT, and the vehicle started losing motive power. The vehicle was later towed to the local dealer who diagnosed and determined that the cylinder head had cracked and needed to be replaced. No additional information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,000.

The contact owns a 2018 Ford Escape. The contact stated the vehicle was running rough, with the check engine warning light illuminated. The vehicle had been taken to the dealer where it was diagnosed that coolant was leaking into the engine. The engine had been repaired. The contact stated that several years later the failure had reoccurred. The vehicle was returned to the dealer where it was diagnosed and determined that cylinder #1 and #4 were leaking, along with several other possible cylinder misfire. The dealer stated that there was oil covering the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 20,000.

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the engine was shuddering significantly. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure and cylinder #3 misfire. The dealer replaced the spark plugs; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.