2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.

The contact owns a 2018 Ford Escape. The contact stated while driving from a complete stop, the vehicle shuddered, jerked, and felt bouncy. There was no warning light illuminated. The contact stated that the failure had been recurring while driving from a complete stop. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,018.

1.5L Short Block Coolant Intrusion to Cylinder "19B37" Customer Satisfaction was Performed in January 2020 with 65,000 miles on it. We bought car in June of 2020 now with 105,000 miles on it needs a Motor Per Dealer. They won't cover it Being it's out of Customer Satisfaction Program 21N12 its Still within 7yrs but not 84,000 milage. When we bought it we were UNAWARE of issues before Purchase.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud ticking sound coming from the engine. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing belt had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. There was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle functioned normally. The contact stated that the failure had reoccurred. Additionally, the contact stated that the transmission was hesitating while shifting to the next gear, and occasionally slipped out of the intended gear while driving at various speeds. The contact stated there was an abnormal grinding sound coming from under the vehicle whenever the transmission slipped out of gear. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coil packs and spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer however, the dealer was unable to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.

A warning signal came on in my FORD Escape indicating a problem with the head gasket or head of the engine. I am NOT complaining about a fire possibility, but I have heard of this as being and issue. I am complaining about the head or head gasket being a problem, according to the vehicle's computer warning system. I contacted FORD and was told that if my vehicle was under seven years old, which it is, or under 84,000 miles, which it is not(@89,000), FORD would do a CUSTOMER SATISFACTION REPAIR. FORD's customer service told me that they would do nothing. This vehicle is my fifth FORD. My last FORD was an F-150. When I retired that vehicle, it had almost 200,000 miles on it. My other vehicle is a DODGE Caravan, with just shy of 200,000 miles. My only point is that I always take care of my vehicle. I have never had any serious issues with my vehicles, save this one. Is there any mandates for the repairs of this vehicle? Thank you for your attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Coolant leaking from between cylinders in engine causing it to overheat. This is a known issue by Ford in engines manufactured within a certain time frame. Problem occurred suddenly and unexpectedly. Ford knows about this issue. Check engine light turned on the day before and then the next day the car would fail to start and was overheating