2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the check engine warning light illuminated. The local dealer was contacted, and the vehicle was diagnosed, and the spark plugs, and ignition coils were replaced. The vehicle was repaired. The vehicle was recently diagnosed with coolant intrusion into the engine. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine overheated and stalled, rendering the vehicle inoperable. The vehicle was towed to the local dealer who diagnosed that the engine block had cracked due to coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 106,000.

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle jerked approximately four times and then stalled. The vehicle was restarted after several minutes. The contact’s son continued to drive to the residence; however, while driving at approximately 45 MPH, the vehicle stalled twice. The vehicle as steered to the side of the road. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 142,699.

The contact owns a 2018 Ford Escape. The contact stated that the vehicle difficult to start; but was able to start after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was taken to the dealer, where the same assessment was made; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under the campaign due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was jumpstarted and returned to normal operation. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the spark plugs, and ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer for a second diagnostic test and the dealer made the contact aware of coolant intrusion into the cylinder and informed the contact that the engine needed to be replaced. The dealer informed the contact of an unknown Customer Satisfaction Program associated with the failure. The manufacturer was notified of the failure. The failure mileage was approximately 148,000.

The contact owns a 2018 Ford Escape. The contact stated that while her sister was driving at approximately 30-40 MPH, the vehicle lost motive power. An unknown warning light was illuminated. The driver was able to pull over safely and continued to drive to her residence. The vehicle was towed to an independent mechanic, where it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The local dealer was not contacted.  The manufacturer was not contacted. The failure mileage was approximately 104,107.