2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined there was coolant intrusion into the engine causing the engine block to crack. The mechanic determined that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure and referred contact to the NHSTA Hotline for assistance. The failure mileage was approximately 42,577.

The contact owns a 2018 Ford Escape. The contact stated while her son was driving at an undisclosed speed on the freeway, the vehicle overheated. The check engine warning light was illuminated. The driver pulled to the side of the road and allowed the vehicle to cool off. The driver then drove to a safe location. The vehicle was towed to an independent mechanic, where it was diagnosed with coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in adding the VIN to a recall. The failure mileage was approximately 58,466.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who determined there was a misfire in cylinders #2 and #3, and that the battery needed to be replaced and a tune-up was needed. The vehicle was taken to another independent mechanic ,who stated that the coolant level was low. The coolant reservoir was refilled. The contact stated that the following day, the coolant level was low. The mechanic informed the contact that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 126,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at 30 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into various cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short block Replacement after Coolant Intrusion). The manufacturer was not notified of the failure. The failure mileage was 51,000.

Check engine light came on, I immediately brought to Ford dealership who has done all maintenance, Ford technician ran applicable tests and determined my 2.0L EcoBoost engine has cracked engine plate causing cylinder 2 misfire and coolant leak, which I was advised only fix for is installing new updated engine from Ford. I was informed this is a known issue and the replacement engine fixes the manufacturing defect. They directed me to the problem noted in NHTSB service bulletin 19-2346 from December 2019. The Ford corporate customer care team advised me to report the issue to the NHTSB in order to receive engine coverage. I feel Ford corporation should have informed me of this known issue so I could have taken action to sell the vehicle, as they have left me with a remaining loan balance and major repair needed. Thank you for your attention to this.

The contact owns a 2018 Ford Escape. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated, and the vehicle failed to start. Upon inspection, it was discovered that the coolant reservoir was empty. The vehicle was towed to the local dealer who diagnosed that coolant had leaked into the cylinders and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 85,000.

PURCHESDE A 2018 FORD ESCAPE,TOOK TO RIVER VIEW FORD IN ILLINIOS AND ASKED FOR AN INSPECTION OF WHAT I WILL NEED TO GET AND KEEP THE CAR IN TIP TOP SHAPE. BEFORE PURCHASING I TEST DROVE THE VEHICLE AND DROVE PERFECTLY AND STILL DOES. PURCHASE DATE [XXX] WENT TO FORD [XXX]. ON 7/1/2025 WAS INFORMED THE CAR CHECKED OUT WELL EXCEPT OF A "COOLANT INTRUSION" IN CYLINDER # 1 TSB 22-2229 RIVERVIEW FORDS ADVISOR SAMUEL HENNESSY AND TOM GABAEC 630 8979800 REPORTED. NOW I HAVE A AUTOMOBILE IN NEED OF A REPLACEMENT MOTOR OF WHICH I WILL SAK FOR FOR A REPLACEMENT MOTOR AS A "KNOWN DEFECT". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] at [XXX] I called the hot line and a case number was created [XXX] I believe I got real specific on the problem at that time....however...to review.... I started experiencing the symptoms of engine idling rough upon starting the car and have DTC code PO301. My engine is 2.0L Ecoboost. Ford issued Customer Satisfaction Program 21N12 that lists the exact same issue for Ford Escapes same year, but with 1.5L Ecoboost Engines. The program offers a no-cost, one-time repair for same issue and with the 1.5L engine. My daughter had the exact same issue on her 2017 Ford Escape and we had to replace engine at a cost of $9000. I took our 2018 Ford Escape to our dealer, Ken Grody Ford and we were told that they could not help, because of the engine size. We fit all other conditions of the 21N12 Satisfaction Program. If this engine fails, we could be at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)