2018 Ford Escape

Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended . But I never got the paper work on this issue I would say people before me did .Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix . I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020

The contact's husband owns a 2018 Ford Escape. The contact stated while driving 50 MPH, the check engine warning light illuminated. Additionally, the engine was running rough, and the vehicle was shuddering while driving. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders. The vehicle was not repaired. The contact stated that while starting the vehicle a week later, the vehicle stalled and was undrivable. The vehicle remained in the driveway. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 127,000.

The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the engine seized. The contact's son attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to an independent mechanic and was later towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but did not assist. The failure mileage was approximately 75,024. The contact stated that the vehicle was repaired.

The contact owns a 2018 Ford Escape. The contact stated that upon inspection, it was discovered that the engine coolant level was very low. The vehicle was taken to the local dealer who discovered that there was coolant intrusion into the engine cylinder, and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The approximate failure mileage was 23,000.

In 2023 at around 90,000 miles on our 2018 Ford Escape started leaking coolant into the engine cylinder. To resolve the issue, the long block needs to be replaced placing substantial financial burden on us. Ford has indicated that we do not qualify for any financial assistance and the engine replacement cost for our 5 year old car falls entirely on us.

The contact owns a 2018 Ford Escape. The contact stated that on one occasion while in reverse(R), the vehicle lost motive power. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving at an unknown speed two unknown warning lights illuminated. The vehicle was taken to a dealer but was not yet diagnosed. The manufacturer was notified of the failure. The failure mileage was 60,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,388.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the vehicle was shuddering and nearly stalled. The contact stated that while depressing the accelerator pedal the vehicle hesitated before driving forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that coolant had intruded into the cylinders and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulleting: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was 100,131.