2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

On April 2022 my vehicle began to malfunction while I was driving. My car was in drive and when I hit the gas pedal it began moving backwards. Then, the vehicle would not move at all when it was in drive. I turned the car off, restarted, and was able to drive to a safe location. When I tried driving the vehicle again it was moving in reverse even though it was in park. I at that time called AAA and had my vehicle towed to a service center. During this time my safety was in danger as I was on the road and could have been in an accident with the way my car was malfunctioning. Before this problem occurred there were no warning lights, it just happened out of nowhere. I would later learn the engine needed repairs and I needed a new transmission.

The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle and shifting into reverse(R), the transmission fault and another unknown warning light were illuminated. After the contact made the local dealer aware of the failure, the contact was informed that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train); however, she stated that she had not received a recall notification. The vehicle was not yet diagnosed or repaired, and a service appointment was scheduled. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 78,500.

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V4130000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the vehicle would shake while the gear shifter was shifted into drive(D) or reverse(R). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 96,617. VIN tool confirms parts not available.

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated while driving 70 MPH, the accelerator pedal was depressed and the vehicle started jerking and failed to respond. There was no warning light illuminated. The contact persistently depressed the accelerator pedal until the vehicle responded, however the failure reoccurred while driving and the vehicle was making abnormal sounds. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.