2018 Ford Escape

The dealership, All American Chevrolet of San Angelo TX, sold me this car 12/14/2022 without fixing the recall that was issued 6/2022. My battery has died 2x within a month, my check engine light came on yesterday but there are only 68k miles on the car. It's against federal law for a dealership to sell a car with an open recall, isn't it?

The antifreeze is leaking into the cylinders. My car has been diagnosed as being HYDRO-LOCKED. This happened in March. I took the car to REA Ford in Monticello where it was diagnosed. A claim was submitted to the warranty company who said they are not responsible for the repair because the manufacturer knew of this defect and had a Customer Satisfaction Program 21N12 - Short Block Replacement After Coolant Intrusion. This is dated June 09, 2022. There were program limits set in place which ended on November 30, 2022. This issue occurred with my car after this date. It is the same issue and I am being told by everyone that they are not responsible for the repair. The car will not start and had to be towed to REA Ford in Monticello where it is currently sitting. The check engine light came on. I took it to be diagnosed and was told this is the issue. I was told that they could not identify where the leak was until it got to the point that the car was having more difficulty starting and running. The car is now unable to start. My safety was impacted because I was told it was safe to drive but around March 15th, the vehicle would not exceed 6 miles per hour and just stopped moving. It had to be towed to the dealer's garage.

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 95,202.

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal however, the vehicle failed to respond. The contact stated no warning light was illuminated. The contact stated that the RPM gauge was fluctuating however, the vehicle failed to respond. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced, and that there were metal shavings inside the torque converter. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

The car began overheating while in operation. The driver immediately pulled over and shut the car off, and the car was towed to the dealership. It was discovered that there was a crack in the gasket, allowing coolant to slowly leak into the engine over time. The engine seized and is no longer operable. This is, as confirmed by my Ford mechanic, and KNOWN and COMMON issue with this particular year/model. Ford is aware that this is a manufacturing defect and has not issued a recall at this time.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.

The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.

In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We’ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn’t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.

The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.