2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 50-55 MPH, the transmission fluid warning light was illuminated. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The contact stated while driving 50-55 MPH to the dealer the following day, the vehicle lost motive power. The contact was able to pull to the side of the road and parked the vehicle. The contact stated that the vehicle failed to respond upon shifting to drive(D) or reverse(R). The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer ordered the part for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 93,385.

The contact owns a 2018 Ford Escape. The contact stated while driving 50-55 MPH in the rainy weather, the vehicle lost motive power. The "Transmission Failure" message was displayed. The vehicle coasted to the side of the road. Upon inspection, the contact discovered that transmission fluid was leaking from the vehicle. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission shifter cable bushing listed in NHTSA Campaign Number: 22V413000 (Power Train) for which the VIN was included, had failed along with the transmission. The contact was informed that the transmission shifter cable bushing had not caused the transmission to fail. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire and the check engine warning light illuminated. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in Customer Satisfaction Program: 19B37 (GTDI Engine - Powertrain Control Module Reprograming). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 128,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at 55 MPH, the transmission hesitated, and the vehicle stalled. No warning light was illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 117,000.

The contact owns a 2018 Ford Focus. The contact stated while driving 60 MPH with the cruise control activated, the vehicle lost motive power. The vehicle was steered to the side of the road and turned off. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the torque converter had disintegrated and there were metal fragments inside the transmission, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 105,169.

I have the 6F35 transmission in my 2018 Ford Escape. On 11/12/24, while driving, the transmission had a catastrophic failure. The vehicle started jerking, it would not move when giving it gas, and the transmission was whining loudly. After taking my vehicle to a Ford dealer, I learned that the pump inside of the transmission flew apart, causing the transmission to fail and to get metal shavings throughout the transmission and oil cooler system. There was no warning. The vehicle drove normal until it didn't. I never got a warning light, even after the transmission completely failed. I believe this to be a catastrophic failure because I had the transmission fluid changed at a Ford dealership about a month ago and I was not told there were any metal shavings in the fluid and the vehicle drove normal after this service. For a new transmission and oil cooler, Ford is quoting me ~$7,000.