2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while driving or reversing from a complete stop, the vehicle was shuddering and there was an abnormal waterflow sound coming from the dashboard. The vehicle was taken to Advance Auto, where it was diagnosed and determined that the spark plugs needed to be replaced. The contact stated that upon taking the vehicle to the dealer for an oil change and spark plug replacement, the contact was informed that the spark plugs were frozen, and the failure could cause the vehicle to stall while driving. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 103,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 139,783.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed the vehicle with a cracked cylinder head and coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.

The contact owns a 2018 Ford Escape. The contact was informed by his wife that while driving at various speeds and while the vehicle was idling, the vehicle was shaking abnormally. The contact was informed that the check engine warning light was illuminated. The contact stated that while the check engine warning light was illuminated, the vehicle failed to unlock using the key fob, and the driver had to unlock the vehicle manually by entering the code on the driver’s side door. The vehicle was taken to the dealer who diagnosed the vehicle and determined that coolant was leaking into cylinders #2 and #3. The dealer confirmed that the failure was related to Technical Service Bulletin: 22/2229; NHTSA ID Number: 10214126 (Engine and Engine Cooling) with a defective short block to be replaced by a long block. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was included in NHTSA ID Number: 10214126 (Engine and Engine Cooling). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 53,600.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinder, which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer, where the same assessment was made; the contact was informed that the engine needed to be replaced. No further information was available. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000. The VIN was not available.

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 20 MPH, the check engine warning light started flashing, and the message "Engine Fault" was displayed. The vehicle was taken to a certified mechanic, where the contact was informed that the coolant reservoir was empty, and the coolant reservoir was refilled. The vehicle was taken to the dealer, where it was diagnosed that the water pump had failed and needed to be replaced. The water pump was replaced; however, the failure recurred approximately three and a half hours later. The vehicle was inspected by a certified mechanic who noticed that the coolant reservoir was empty and refilled the coolant reservoir; however, the mechanic noticed that the coolant had lowered by a quart the following morning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was unknown.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The vehicle was taken to the dealer where it was diagnosed with a coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure had previously occurred, and the engine was replaced at 18,000. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 97,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the engine was rattling while idling with the check engine warning light illuminated. The vehicle was taken to a dealer where it was discovered that there was coolant intrusion into the engine. The contact was informed that the engine long block was damaged, which resulted in engine failure. The contact was informed that the vehicle was not covered under warranty and was given an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 108,738.

The contact owns a 2018 Ford Escape. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. The check engine warning light was illuminated. The contact stated that the failure was intermittent at first; however, the failure became worse. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the engine block had fractured, causing the engine to fail. The contact stated that there was coolant leaking into cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 90,000.