2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that while driving on several occasions at various speeds, the contact observed smoke and coolant. The check engine warning light illuminated, and the message "High Engine Temperature - Stop Safely" was displayed. The vehicle was taken to an independent mechanic who retrieved DTC: P0303-28 (Cylinder #3 misfire) and P0316-28. The mechanic informed the contact that the coolant level was low, and the short block needed to be replaced. The vehicle received unknown repairs. The vehicle was repaired, but the failure reoccurred within one week. The vehicle was then taken to a dealer, where it was diagnosed with coolant intrusion into the engine, and the short block needed to be replaced. The vehicle was repaired; however, the contact was then informed that the turbo needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 87,742.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. Additionally, the vehicle experienced harsh driving and hesitation while accelerating. The vehicle was also consuming an excessive amount of coolant. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 146,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving 55 MPH and depressing the accelerator pedal, the vehicle lost motive power with white smoke coming from the exhaust. The contact pulled over to the right side of the road, turned off, and restarted the vehicle after approximately 30 minutes. The contact stated that there was still white smoke coming from the exhaust, and the vehicle was driving in LIMP Mode. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion into the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, there was white smoke coming from the exhaust, and the vehicle surged forward unexpectedly. The check engine warning light remained illuminated. The contact stated that upon inspection, the coolant level in the coolant reservoir was low. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,000.

The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light displayed, and the vehicle was taken to the local Auto Zone who diagnosed a cylinder misfire. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinders, causing the spark plug to fuse inside the cylinder, and the spark plug could not be removed. The contact was later advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 88,418.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was losing coolant. The contact related the issue to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the local dealer for an oil change, and it was diagnosed that the coolant was bubbling and entering the engine. The vehicle was not repaired. The manufacturer was contacted, who confirmed there was no recall coverage on the VIN, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 67,500.

The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was cold-started, the vehicle was idling roughly and vibrated abnormally before the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed by the mechanic that the failure was a known failure. The contact called the manufacturer and was informed that there was a TSB, but the vehicle was not covered under warranty. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 140,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle hesitated, with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that there was a misfire in cylinder #2 due to coolant intrusion. The contact was informed that the bottom of the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 75,600.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the engine was slow to turn over, and after restarting the vehicle, the vehicle stalled. The contact stated that coolant was leaking into the engine, but there were no warning lights illuminated. The contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to an independent mechanic who confirmed the coolant intrusion into the engine. The vehicle was taken to the local dealer, who diagnosed the vehicle and verified the failure. However, it was determined that there was no warranty or recall coverage for the failure. The vehicle remained unrepaired. The manufacturer was contacted and informed the contact that a manager would respond soon. The failure mileage was approximately 88,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at 65 MPH, the steering wheel was shaking abnormally. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine and the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the VIN was not included in the program. The manufacturer was notified of the failure and agreed to pay a portion of the cost for the repair. The approximate failure mileage was 96,000.