2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 65 MPH, the temperature gauge began to indicate that the engine was overheating and was unable to accelerate above 30 MPH. There was a message to “Engine Overheating - Shut off Vehicle” displayed. The contact was able to pull over to the shoulder of the roadway to contact Roadside Assistance. Roadside Assistance arrived, and after a visual inspection of the engine compartment, observed a mixture of oil and coolant covering the engine. The vehicle was towed to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a cracked long block, and that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The VIN was included but the vehicle had already been repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, there was an abnormal sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, and it was determined that coolant intrusion had damaged the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.

At roughly 54600 miles the engine began to shudder badly when starting the vehicle and driving for the first minute or so. The vehicle produced a check engine light that would come on and then would go off within the same day after it was parked multiple times over several weeks, finally staying on for 2 days. Shuddering from the engine became significantly worse in that time and the check engine light began to flash while driving along with experiencing sudden loss of engine power. Took the vehicle to Ford who found the cause was a known defect causing coolant intrusion into the engine, requiring short block replacement new spark plugs, gaskets, etc. The vehicle was retained by Ford for over 3 weeks for this repair.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had illuminated. Additionally, coolant needed to be added to the vehicle more frequently than normal. The contact stated that while accelerating from a stop sign, there was a large amount of white smoke coming from the rear-end of the vehicle. The contact pulled over and turned off the vehicle to allow the smoke to dissipate. The contact was able to push the vehicle back to the residence nearby. The contact stated that a mobile independent mechanic arrived and inspected the vehicle, where it was diagnosed that the engine had failed and needed to be replaced. The failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling). The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall associated with the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 60,100.

The contact's husband owns a 2018 Ford Escape. The contact stated while driving 50 MPH, the check engine warning light illuminated. Additionally, the engine was running rough, and the vehicle was shuddering while driving. The contact stated that the failure reoccurred several times while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine cylinders. The vehicle was not repaired. The contact stated that while starting the vehicle a week later, the vehicle stalled and was undrivable. The vehicle remained in the driveway. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 127,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driving. The contact stated that the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 119,388.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the vehicle was shuddering and nearly stalled. The contact stated that while depressing the accelerator pedal the vehicle hesitated before driving forward. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that coolant had intruded into the cylinders and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulleting: 19-2139 Coolant Intrusion into Cylinders (Engine and Engine Cooling). The failure mileage was 100,131.