2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated and was flashing. The vehicle was taken to an independent mechanic, who scanned the vehicle and informed the contact that coolant was leaking and intruding into the engine and cylinder #3. The vehicle had misfired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that there was no Warranty coverage on the vehicle. The failure mileage was approximately 45,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to b replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.

The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving 65 MPH, the temperature gauge began to indicate that the engine was overheating, prompting him to pull to the shoulder of the roadway to let the vehicle cool down. After a visual inspection of the engine compartment, the contact's husband observed oil mixed in the coolant reservoir. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that coolant had leaked into the engine cylinders. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an unknown Manufacturer's Extended Warranty Campaign related to the failure. The failure mileage was 161,000.

The contact owns a 2018 Ford Escape. The contact stated driving approximately 65 MPH, the high engine temperature warning illuminated. The contact was able to exit the highway and drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact refilled the coolant reservoir. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 21N12 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 108,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 25 MPH, the check engine warning light illuminated. Additionally, the contact stated that on several occasions while driving at various speeds, the vehicle began shaking with white smoke coming from the exhaust. The vehicle was taken to the residence. The vehicle was towed to a dealer where it was diagnosed with coolant intrusion into cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.

The contact owns a 2018 Ford Escape. The contact stated that on three separate occasions while driving at approximately 55 MPH, the engine temperature warning light illuminated, and the temperature gauge rose to HOT. Additionally, when the vehicle was pulled over to the side of the road and cooled down on the third occasion, the engine temperature warning light remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, she observed black smoke emanating from the exhaust, after which the vehicle stalled and was not able to be restarted. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 49,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the check engine warning light illuminated. Additionally, a message indicating that the vehicle was overheating and to pull over, was displayed. The contact pulled over to the side of the road and allowed the vehicle to cool down. The contact stated that upon checking the coolant level, she found there was no coolant in the coolant reservoir. The contact added coolant to the coolant reservoir and drove to the residence. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.

The contact owns a 2018 Ford Escape. The contact stated that on two occasions while driving at various speeds, the vehicle lost motive power and stalled. The vehicle failed to restart after the first failure. The contact stated that on the second occasion, the vehicle was restarted, but the vehicle began shaking violently. The vehicle was towed to an independent mechanic where it was diagnosed that the coolant temperature sensor and short block needed to be replaced. The coolant temperature sensor was replaced. The manufacturer was notified of the failure. The failure mileage was unknown.