2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, the message that the engine was overheating was displayed and the vehicle shutoff. The contract stated that the failure was related to TSB: 19-2375. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine. The mechanic recommended an engine replacement. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 107,000.

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the temperature gauge rose to H(Hot). The contact stated that upon shifting to reverse(R), the vehicle started chugging. The message "High Engine Temperature Safely" was displayed, and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH and depressing the accelerator pedal, the vehicle stalled. The check engine warning light was Illuminated. The vehicle was towed to the dealer, where it was diagnosed that three out of the four cylinders had failed due to the coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 143,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle started to vibrate with the "Engine Fault" message displayed. The contact stated that the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine, causing the engine block to crack. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 25–30 MPH, the engine warning light illuminated. The vehicle was jerking and losing motive power. While starting the vehicle, the vehicle shook and stopped. The vehicle was taken to the local dealer, where it was diagnosed that the short-block engine needed to be replaced. The dealer determined that there was a coolant intrusion in the engine. The dealer confirmed that the failure was related to TSB: 22-2322. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no coverage due to the vehicle not meeting the mileage limitation. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,660.

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated, and the vehicle was shaking and vibrating violently. The contact released the accelerator pedal, and the shaking and vibration nearly ceased; however, while depressing the accelerator pedal, the vehicle started shaking abnormally. The contact was able to drive the vehicle under 30 MPH to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer stated that the engine needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer of TSB: 19-2139 (Engine and Engine Cooling); however, the vehicle was not covered due to the mileage being exceeded. The manufacturer was informed of the failure. The failure mileage was 84,313.

The contact owns a 2018 Ford Escape. The contact stated while driving 30 MPH, there was an abnormal sound coming from the engine compartment, and the vehicle suddenly lost motive power. Additionally, there was white smoke coming from the exhaust pipe. The contact stated that the failure recurred several times while driving. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 115,572.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into cylinder #3. The vehicle remained in the possession of the independent mechanic and was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,500.

The contact owns a 2018 Ford Escape. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated, and the vehicle lost motive power. No further information was available. The vehicle was taken to the residence, where the contact's husband used a hand-held vehicle diagnostic scanner and retrieved diagnostic trouble code P0301, indicating a misfire of the first cylinder. The contact's husband replaced the spark plugs, but the check engine warning light remained illuminated. The contact's husband then replaced the ignition coils. The contact's husband also noticed that the coolant level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 116,000.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in cylinder #2. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer informed the contact that while in the process of removing the spark plugs to take pictures of the failure for a diagnostic report, the spark plugs fractured due to corrosion. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12, due to the mileage on the vehicle. The failure mileage was approximately 119,000.