2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that while driving 30 MPH, there was an abnormal sound coming from the engine. The vehicle jerked, and the contact depressed the accelerator pedal; however, the vehicle failed to accelerate as needed, and the vehicle stalled. The contact coasted to an oil change business nearby. The contact was unsure if any warning lights were illuminated. The vehicle was diagnosed by an independent mechanic with transmission failure. The vehicle was not repaired. The vehicle was towed to a dealer, and the transmission failure diagnostic result was confirmed. The vehicle was not yet repaired. The contact stated that the vehicle had been taken to the dealer a year prior to the failure, and the transmission was replaced. The contact was later informed by Car Shield that, per the pictures submitted, there was engine damage seen. The pictures indicated coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been taken to a dealer for a routine oil change, and the contact was informed that the check engine warning light was illuminated; however, the dealer found no failure with the vehicle. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 248,000.

The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 45 MPH, the check engine warning light illuminated. The contact stopped the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic determined that the spark plugs and coils needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated, and the contact stated that the vehicle was idling roughly at start up. The contact had taken the vehicle back to the same mechanic who advised the contact to take the vehicle to a dealer for assistance. The contact drove the vehicle to the dealer who diagnosed the vehicle and found that there was coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 55,000.

The contact owns a 2018 Ford Escape. The contact stated that the vehicle was taken to an independent mechanic to have the tires serviced, and the independent mechanic informed the contact that the water pump needed to be replaced. No warning light was illuminated. The vehicle was taken to a dealer, where the dealer diagnosed and confirmed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,500.

The contact owns a 2018 Ford Escape. The contact stated that while driving 60-65 MPH and depressing the accelerator pedal, the vehicle made an abnormal rattling sound, the engine overheated, and the vehicle failed to respond. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to AAMCO Transmissions & Total Car Care, where it was diagnosed that the cylinders were abnormally thin and had fractured due to coolant pressure, causing coolant intrusion into the engine and engine combustion. The mechanic determined that the engine needed to be replaced and ordered the part. The vehicle was repaired; however, the failure recurred while driving. The vehicle was towed to AAMCO Transmissions & Total Car Care, where the same assessment was made. The vehicle was not repaired. The dealer was contacted but had no early availability for a diagnostic test or repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 103,117.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the overheating and engine fault warning lights illuminated. The contact drove the vehicle to the shoulder of the road. The vehicle was towed to the residence. The contact's husband inspected the vehicle and became aware that the engine had a cracked cylinder head. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Fusion. The contact stated that while servicing the vehicle, the contact became aware that the coolant level was low. The contact stated that on a separate occasion, while driving 30 MPH, there was a knocking sound coming from the engine. There was no warning light illuminated. The contact stated that an abnormal coolant odor was coming from the exhaust pipe. The contact stated that there was coolant intrusion into the engine. The vehicle was taken to the local dealer, and confirmed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related to the failure of Ford Campaign Number: 21N12. The manufacturer was made aware of the failure and confirmed that the VIN was not associated with the recall. The failure recurred, and the contact parked the vehicle, and the vehicle was no longer driven. The approximate failure mileage was 76,900.

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the dealer for a tune-up, the contact was informed that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 106,000.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where a scan of the engine determined that the failure was related to a misfire. An independent mechanic replaced the spark plugs and ignition coils; however, the check engine warning light returned soon after the repair. The vehicle was then taken to a dealer where a diagnostic test was performed. The diagnostic test discovered coolant intrusion into cylinders #1 and #3, which caused engine failure. The contact was provided an estimate for a new engine. The vehicle was not repaired and remained in the possession of the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline to report the failure. The failure mileage was 110,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the check engine warning light illuminated. The contact stated that the cylinder head-over temperature message was displayed. The contact stated that the engine started to vibrate while depressing the accelerator pedal. A dealer was contacted. The vehicle was towed to an independent mechanic where it was diagnosed and determined that coolant was leaking into cylinder #3 and the engine needed to be replaced. The vehicle was repaired, and the spark plugs were replaced but the failure persisted. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The failure mileage was 66,000.

The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle started shuddering with the engine overheating warning light illuminated. The contact pulled over to the side of the roadway. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light illuminated. The contact turned off the vehicle. The contact attempted to restart the vehicle and the vehicle stalled. The contact continued driving the vehicle at 20 MPH. The vehicle was towed to an independent mechanic and was diagnosed with a cracked #2 cylinder. The contact stated that the failure was related to TSB: 20-2100. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained at the independent mechanic and had not been driven since. The failure mileage was approximately 70,000.