2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that while driving on a main road at 45 MPH, the temperature gauge indicated that the engine was overheating. No warning lights were illuminated. The contact pulled over to the side of the road to inspect the vehicle under the hood and discovered that the engine oil was low and appeared to be mixed with water. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 83,000.

The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the message "High Engine Temperature" was displayed. The vehicle was taken to the local dealer who diagnosed that there was coolant mixed into the engine oil, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 106,000.

The contact owns a 2018 Ford Escape. The contact stated that occasionally while driving 60 MPH, the message “Engine Overheating" was displayed on the instrument panel. The contact pulled over to the side of the road, turned off the vehicle, and waited for the engine to cool down. The contact checked the coolant reservoir, and the coolant reservoir was empty. The contact arrived at the residence and checked the coolant reservoir, and the coolant reservoir was half empty. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related to the failure of Ford Campaign Number: 21N12. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 53,926.

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was being serviced at the dealer, the contact was informed that there was coolant intrusion into the cylinder and spark plugs. There was no warning light illuminated. The dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was 87,119.

The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was started and running, the vehicle shuddered, with the check engine warning light illuminated. The vehicle was taken to Auto Zone, where a handheld diagnostic scanner indicated that there was a misfire in cylinder #4. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Escape. The contact stated that occasionally while driving at various speeds, the vehicle shuddered abnormally. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with low anti-freeze, several cracked cylinder gaskets, coolant intrusion, and in need of an engine replacement due to cylinder #3 misfire. The local dealer was contacted; however, the VIN was not associated with any recalls. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2018 Ford Escape. The contact stated that while her son was starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the spark plugs, but the failure recurred. The vehicle was taken to the dealer, who determined that there was radiator fluid leaking into the engine, causing a misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, there was an engine misfire, and the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred. The vehicle was taken back to the same dealer where it was diagnosed and determined that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact returned the vehicle to the same dealer and was advised that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 123,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the short block and cam phasers needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 120,000.