2018 Ford Escape

I received my car back from All Star Ford on [XXX] with a rebuilt transmission installed. Since the repairs were under warranty I only had to pay $100 out of pocket. The following week I took the car in to have an oil change. The car seemed to run fairly well until [XXX]. The car started to make a strange rattling noise and a notification popped up saying that I needed to get an oil change soon. I thought this to be pretty strange as I had just got an oil change in April 2024 after I received the car back. I decided to take the car to get an oil change on [XXX] in which comments were noted that there was a major oil leak present and transmission fluid leaking as well. The following day on [XXX], as I was out and about, the car started to make the rattling noise louder as I started the car. I shifted the car in reverse to back out of a parking spot and then when I shifted into drive the car would not accelerate. I shifted into park and attempted to start the car again and it shut off and would not move. I had the car towed to All Star Ford same day and dropped the keys in the drop box because they were closed. I called again on [XXX] and was informed that the system had shut down at the shop and they could not get the approval from Ford Corporation to fix the issue. He stated that the mechanic diagnosed that the plate between the transmission and the engine was cracked and needed to be replaced. He estimated that he would be able to get the approval by 07/05/2024 and order the other parts since the shop had majority of the parts to replace again. He informed me that the repairs were still under warranty. I called on 07/10/2024 to check the progress of the repairs and Frank informed me that they are currently working on vehicle and will update me. I called on 07/12/2024 and left Frank a message for follow-up. Frank called me back and stated that there are more issues with the car which includes fixing additional items such as the torque. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

Engine due to coolant intrusion to cylinders. Car hesitates to go, stalls out, hard to start TSB was released for this issue. The car is at a Ford dealer and now needs a full engine replacement The engine light came on at 102000 miles issues started at 56000 reported to the dealer but never fixed 2 ford dealers didn't follow TSB issues 19-2375 to do repairs while under warranty. Now over 100000, they want me to pay for repair after it has been reported to them for the last 50000 miles, and a TSB released matches the issues I reported

Antifreeze is going into the engine making the SUV shake and blow white smoke so the vehicle is inoperable. The mechanic told me this is a problem with the 2018 Ford Escape and that Ford would only cover the cost of repairs up to 84,000 miles or 7 years and my vehicle has 94,000 so Ford says they won't do anything to cover the cost of a new engine. Since when is there an expiration date/miles on a RECALL? NOONE DRIVES THEIR CAR 12,000 MILES A YEAR ANYMORE. These number's need to be reevaluated for a more accurate mileage. This RECALL needs to be extended to all Ford customers since we've paid for a vehicle and didn't even get 100,000 miles out of it when it's report to last 200,000-250,000 miles. Ford has had multiple issues with all of their ECO vehicles.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was shuddering. Additionally, the vehicle hesitated to respond while driving from a complete stop. The contact stated that upon scanning the vehicle, diagnostic test codes for several cylinder misfires were retrieved. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure recurred while driving 35 MPH. The check engine warning light was illuminated. The contact stated that upon scanning the vehicle, diagnostic test codes for cylinder #2 misfire was retrieved. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,964.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.

On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.

I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help

My car began displaying an alert that the engine was overheating anytime I drove over 50mph. I took it for repair and was told there is coolant intrusion to the engine and the engine needs to be repaired. After some research I have found this is a known issue and ford had a customer satisfaction program to extend warranty for this issue to 84k miles. I was never notified of this and am now at 88k miles so cannot receive any assistance. My car will cost $10,600 to repair per an estimate and I am unable to afford the repair or a new car. This car is not old and does not have a lot of miles- this is unacceptable.