2018 Ford Escape

The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.

Antifreeze is leaking into the valves. It requires a new engine. The vehicle has 108000+ miles and has regular maintenance. The engine light came on and said the issue was the 2nd valve. Could be a spark plug or coil. On the way to be serviced, very visible white smoke came from the exhaust. Had all spark plugs and coils replaced for an update. Light came on again as did the issue with power train warning. Then the overheating of the car after only driving 2 miles. Further inspection with a camera showed antifreeze in the engine. Ford has already published TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL as they recognize it is an issue. chrome [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds on several occasions, the vehicle stalled. The vehicle was restarted. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the short block needed to be replaced. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,320.

Engine light came on. I took it to repair shop, they inspected and told me there is a Coolant leak in the Combustion Chamber and I, eventually will have to replace they engine.Therefore, in the County I currently live in, the vehicle will not pass required Emission Test and I will not be able to renew registration. The car is 2018 Ford Escape with only 46,413 miles with perfect service record.