2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The contact stated that a blank warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 132,000.

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to lose significant motive power, prompting her to pull to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that coolant had intruded into the cylinder head gasket. The contact was informed that the seal between the engine block and the cylinder head had failed, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 95,000.

2018 Ford Escape - The engine made unusual noise and began running rough. We had to quickly exit traffic unexpectedly. Engine light came on after this incident. Local Ford Dealership has diagnosed the problem as coolant leak into the engine cylinder. Dealership recommended long block replacement at cost of just over $10,000. They also stated that there were no recalls or other assistance available from Ford Motor Company. I later found out about Ford Customer Satisfaction Program 21N12, which covers the cost to replace the 1.5 ecoboost engines with the same problem we are having. However, it only covers 7 years or 84,000 miles. Our vehicle was at 6 years and 118,000 miles when the issue occurred. We have never received any communication from Ford Motor Company regarding Customer Satisfaction Program 21N12.

I just recently came across the 21N12 letter that was sent out to people awhile back after googling an issue I noticed with my car. It appears my car is losing coolant. Which, after reading the 21N12, it appears is a known issue that ford submitted a letter letting people get this repair done for no charge. Well, I never received the letter and might be experiencing these issues. I don’t find this to be anywhere near fair at all. What if my car died on me?

Took the vehicle to 3 different mechanics for estimate as my daughter was driving the car and it started to over heat, white smoke coming from tailpipe , coolant level very low or gone. It was determined this is a known issue on this 1.5L eco boost engine. Estimate $9K to replace with new engine! It's technically not a blown head gasket. It's a design/manufacturing defect in the open-deck design of the block. Google "Ecoboost coolant intrusion" and "Ford Customer Service Program 21N12" for more info.

My engine failed as I was driving down the road with cars behind and in front of me. Lost power while driving, had to find a place immediately to pull over before being hit by other vehicles. Dash lights came on, car started making beeping noises, dash said it was overheating when thermostat gauge said it was completely cold. No antifreeze in the overflow tank, all antifreeze went into the engine from a coolant leak. Had to have car towed to garage they called and said it was engine failure due to coolant intrusion, called Ford Customer Care and they would not help me, talked to closest Ford dealership service department and they told me it was within the years but over mileage for the Customer Satisfaction Program and would be $8900 to replace the entire engine. Now I am left without a car that I am still paying on.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that there coolant intrusion into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,561.

My car has about 104,000 miles. Suddenly the check engine light came on and a warnning that reads "High Temprature Engine Stop Carfuly" and "Engine Fault Service Now" came on. Certified mechanic checked and confirmed coolant intrusion into cyliners needing engine replaced. Ford was contacted and said the "Customer Satisfaction" addressing this issue expired. It was for 7 years or 84,000 miles, which my car exceeds. And refused to do anything and said to complain through NTHSA. This is clearly the manufacturer issue and is repeatedly showing on NTHSA by owners of 2017-2019 Escape. This should turn into a nationwide recall. New engine costs $12500 which is more than the car price.