2018 Ford Escape

Confirmed by the Ford Dealer, coolant leaked into the engine causing complete engine failure. No warnings, car began to shake, lost acceleration. Known issue with Escapes, we did not receive ANY notification of this known problem which has been confirmed due to this VIN not attached to this known Ford Escape problem. After multiple attempts with Ford Customer Service, they confirmed Ford has a customer satisfaction program under the guidelines of 7yrs or 84K miles. This vehicle has 101,000k. Ford will not support the financial burden of $11,000 to repair the vehicle. This car has been well taken care of, all maintenance has been completed per scheduled. It is available for inspection. Only diagnosed by the Ford dealer and there was no warning or problems before this incident. The vehicle has not been in an accident. We need help in getting this repaired and nobody is taking responsibility for a KNOWN issue.

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that there was a misfire in cylinder #3, and the coil was replaced. The vehicle was repaired; however, after the repairs were completed, the vehicle failed to exceed 25 MPH and was shuddering with white smoke coming from the exhaust. The vehicle was taken back to the same local independent mechanic where the spark plugs were replaced. The vehicle was repaired; however, the vehicle failed to start after the repairs were completed. A check engine temperature message was displayed. The vehicle was not repaired. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the warranty being expired. Upon further investigation, the contact related the failure to the Technical Service Bulletin: 22-2134; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The check engine light came on so I took it to a dealership. There is a crack in the engine resulting in coolant leaking into the cylinder. It can't be repaired and will need a total rebuild of the engine. I researched this issue and there have been MANY with the exact same issue and several class-action lawsuits against Ford Motor Company. This vehicle has LESS THAN 50,000 miles on it. My dad was the original owner of the vehicle but due to his age and relocating closer to his children after the passing of his daughter, the title was transferred to me and I paid his loan off. Being elderly, they didn't drive the vehicle often so the issue wasn't noticed until recently. It's hard to believe that there hasn't been a recall on these vehicles! This is a serious problem and Ford should make right on this. As I stated, I know there were at least 2 class-action lawsuits for this very thing. Ford initiated a TSB19-2375 then updated to TSB22-2322. If they needed a TSB, there was obviously an issue with the vehicle.

The engine has coolant intrusion and misfiring that can lead to an engine fire. My family was put in jeopardy as coolant disappears during driving. The dealership has confirmed a coolant intrusion issue as indicated in the CSP 21N12. There are two CSP's (19B37 and 21N12) from Ford issued when the dangerous engine problem should be a RECALL. Ford recently issued Ecoboost engine recalls for many other vehicles and somehow the 2018 Ford Escape was missed. Ford has refused to fix the engine hazard on this 2018 Ford Escape due to an expiration date on the CSP, even though the vehicle is STILL within the 7 year timeline indicated in the CSP. The vehicle was purchased after the expiration date so I am trying to figure out why the vehicle did not have either of these CSP's done, when dealer had the vehicle, so this dangerous issue was resolved prior to the expiration date and consumer purchase.

Head gasket blown at 97,000 miles. My car died in the middle of the road. My car was deemed not drivable by the dealership. The problem started with a P0303 code which was a cylinder three misfire. I had a shop look it and they were going to replace the spark plug and coil pack. Three days later my car overheated on my way to get the repair and they said my head gasket was blown. This was in August of 2024