2018 Ford Escape

TEMPERATURE GAUGE WARNING LIGHT CAME ON AND TEMPERATURE SHOT UP TO RED LINE. WAITED ON SIDE OF ROAD FOR 20 MINUTES TO COOL DOWN THEN RETSARTED AND DROVE 10 MINUTES BACK TO MY WORK AND TEMP GAUGE REMAINED IN NORMAL TEMP AREA. EXPLAINED TO MY MECHANIC AT WORK..HE CHECKED IT OUT AND SAID IT WAS COOLANT INTRUSION PROBLEM AND ENGINE WAS PROBABLY SHOT.

My car/engine is in need of a head gasket replacement at least if not a new engine based on significant coolant intrusion and malfunctioning. Over a short period of time, the coolant tank was almost nearly drained and the engine started misfiring which lead to shop visits and investigation. Coolant was found in the cylinders and currently it is needing multiple thousands of dollars in repairs due to what mechanics are telling me is a know issue though not a recall for my case (up to 84K miles its covered under an extended warranty but not at 100k like mine). My safety was not necessarily put at risk, though this seems to be a highly common issue I believe Ford needs to reimburse customers for based on the known issue and significant numbers of vehicles this has affected. There were no warnings prior to this event that I would be out an entire engine and I would like this to go on record to show Ford is not doing their due diligence or what is right.

To whom this concerns: My name is [XXX] and I’m writing this on the behalf of my wife [XXX] , but her last name was [XXX] years ago. My wife purchases a 2018 Ford Escape. Car was working completely fine and there were no problems. As time went on, we had to take our vehicle to Jordan Ford where the car was purchased. The issue with the car was something called Engine intrusion. We took it to Jordan Ford, and they told is this needed to be fixed. The cost was around 5,000 which was a lot for this. Then we found out that this vehicle had a recall on it for the exact same issue that we were having. Looking at the recall, it said that we had to give them this by a certain date. We were too late on that date so the recall could not be honored. We called Ford and told them about the problem with the vehicle and they were willing to knock the price down. I told them that is not fair that we must pay for a problem that is a recall. We did not get the car fixed and they knew about it. Now, it looks like our Ford Escape has the exact same issue, but now they are saying that we must pay over 8,000 to replace the short block because it’s over-heating. Well, we found out that this car was purchased after the recall was in motion and we were not told about it. It is not fair that this vehicle has had this many problems and Ford knew about it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle stooped running. I scheduled maintenance at Metro Ford. According to the diagnostic test completed at Metro Ford, there were powertrain issues. This diagnosis also appears on my Ford Motor Pass app. According to the service department at Metro Ford, coolant was leaking into the engine and that a new water pump and battery needs to be installed to get the car back running. We complied with the cost ($2,400 this included new water pump and battery) and 30 days later the car stopped running again. The car was towed back to Metro Ford and we were told that the engine is dead and that a new diagnostic check will need to be done with an additional $410 on top of the $2,400 which was paid to get the water pump and other items fixed previously. We were never informed that the engine will need to be replaced after the first diagnostic check. That information should have been told first since you are running the same check that now tells you the engine is dead.

The vehicle experienced a catastrophic engine failure due to a known defect in Ford’s 1.5-liter EcoBoost engine (coolant intrusion into the cylinders). The component that failed was the engine itself, specifically internal cylinder damage caused by coolant leaking into combustion chambers. The vehicle is in my possession and available for inspection upon request. The failure created a serious safety risk. Prior to the engine failure, the vehicle began stalling at low speeds, idling roughly, losing power, and the check-engine light came on. The stalling occurred while driving, which could have caused an accident in traffic. The engine ultimately became inoperable. The issue was evaluated and confirmed by an independent repair facility: Dobbs Tire & Auto in Eureka, MO, on September 18, 2025. They diagnosed complete engine failure and stated it was consistent with the widely reported coolant-intrusion defect affecting this engine type. Replacement cost was quoted at approximately $11,000. The vehicle has NOT been inspected directly by Ford, but the defect is documented in Ford’s own Technical Service Bulletin (TSB 22-2229). According to the TSB and Ford’s internal guidance, coolant intrusion can cause misfires, stalling, and eventual engine seizure. The mileage at failure (110,764) placed the vehicle outside the limited mileage window in which Ford sometimes performs goodwill replacements. Before failure, the warning indicators included: • Check engine light illuminating • Intermittent stalling • Rough idle • Noticeable loss of power These symptoms began within only a few weeks of purchasing the vehicle. The vehicle is currently inoperable. It cannot be driven safely and cannot be titled due to additional issues with the title that were discovered afterward.

The contact's wife owns a 2018 Ford Escape. The contact stated that while his wife was driving 40-45 MPH, the vehicle shuddered and stalled. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic who determined that the head gasket was blown. Upon further research, the contact related the failure to an undisclosed recall; however, the model year was not included. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The approximate failure mileage was 124,000.