2017 Ford Escape

Both low beam headlights went out at the same time. Took it to the dealership and they were able to replace the bulb on the driver's side, but are telling me that the entire headlight assembly needs to be replaced on the passenger side for the light to function. I asked why, (headlight assembly replacement is more that $1600), and they said that the wiring may have burnt out in the assembly. Attached both the estimate for repair for the new assembly for passenger side and the actual repair I had done to change the bulb on the driver's side. I called Ford as I'm seeing similar issues on various Ford Escape forums online and they informed me that there were no recalls for this issue and that nothing could be done other than paying for the repair.

The contact owns a 2017 Ford Escape. The contact stated that the tailgate failed to remain closed. The tailgate also occasionally failed to open as needed. The gate-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who was unable to assist. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,400.

* Engine coolant leaked into cylinders causing a complete engine failure. This is a known issue and Ford previously recalled the 1.5L version of the engine for the same problem but not the 2.0L. Parts are not available to inspect as the engine has been replaced. * We were fortunate to be at home in the driveway when it gave out but it could have been a problem at speed. * Ford acknowledged that the engine was ruined and that it is a common problem. To the point that they offered to give me a discount on the work, but it still cost me $6,000. * There was a warning light which came on in the driveway when the car started and white smoke poured out of the exhaust, no prior lights came on and the car was not driven.

Engine failed at less than 60,000 miles. Defect is coolant leak into cylinders 2 & 3 (confirmed by 2 dealerships). Ford is aware of this problem with this engine for vehicles of this type with the 1.5L engine. Ford issued a recall on these vehicles and the repair is to replace the engine. Our vehicle did not get on the VIN list. Ford issued a TSB and implemented a repair program (19B37 & 21N12) to replace these engines. This vehicle failed precisely how they said it would fail and was the correct type and the correct manufacture plant and dates. But since the vehicle was not on the list they refused to cover the repairs. They offered to cover 40% of the cost which left us $3,000 out of pocket. This is after over $1,000 out of pocket on earlier repairs that were not effective and on having to tow the vehicle multiple times. The vehicle is out of warranty (over 5 years old) but not mileage. Not a satisfactory outcome. A lemon law complaint has been filed.

Rough startup and idle, white smoke out of tailpipe. Local shop ran Ford's TSB 22-2229 to find that coolant had leaked into cylinder #1 and that the long block needs to be replaced per Ford. I was quoted $9,600 for the repair. Upon further research, this is an engine design defect in the Ford 2.0L ecoboost 2017-2019 where the open deck block design creates thinner gasket areas prone to fail and leak coolant into the engine. Ford is making customers pay to replace engines with a faulty manufacturing design, out of pocket. It is completely unacceptable and needs to be a recall. The same issue is present on their 1.5L and 1.6L ecoboost engines.

Short Block replacement needed because of coolant inside engine. Current status at dealership for repair advisement. During routine drive to work, car reduced power, indicated 'over temp' light and check engine indicator while in the middle of morning commuter traffic. Inspected by Serra Ford, who indicated coolant leaked onto bearings and into engine requiring replacement of engine. Only warning issue was coolant level slightly low at last oil change ~3,000 miles ago.

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH the check engine light illuminated and a chime went off and "service engine now" appeared on the instrument cluster. The contact stated that he pulled over and turned the engine off due to seeing the "over heat" warning illuminated. The contact had the vehicle towed to an independent mechanic who advised the contact to take the vehicle to a dealer due to a known manufacturer problem with the motor. The contact then had the vehicle towed to a dealer who diagnosed the vehicle and determined that the engine and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.