2017 Ford Escape

Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification: Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023. Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start. I continued to own my car that had an extended service warranty expire in February 2023.

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked in the driveway, the contact attempted to start the vehicle however, the vehicle failed to start. The contact stated that the check engine warning light illuminated. The contact stated that after several attempts, the vehicle started, and he was able to drive the vehicle for several days. The contact stated that the coolant reservoir and the radiator had to remain full of water to prevent the vehicle from overheating. The contact stated that the most current failure, the vehicle failed to start, and there was white smoke coming from the engine compartment. The contact checked the engine fuel level and there was a white creamy substance on the dipstick. The vehicle was towed to the dealer where it was diagnosed with oil leak in the cylinder and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,686. The VIN was unavailable.

Blown head gasket at 55,000 miles. Coolant intrusion into cylinder. TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 19-2346 19 December 2019 Ford Motor Company has known about this problem, but refuses to pay for the repairs, because the vehicle is 6 years old. Powertrain warranty: 5 years 60,000 miles.

The contact owns a 2017 Ford Escape. The contact stated while driving 35–40 MPH, the contact heard an abnormal knocking sound coming from the vehicle. The contact stated that the steering wheel was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the engine was replaced under a Customer Satisfaction Program at approximately 45,000 miles. The vehicle was taken to the same local dealer, where it was diagnosed that the flex plate was cracked. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.

The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The vehicle was driving rough and would not properly accelerate with the odor of coolant present inside the vehicle. The contact diagnosed the vehicle with a misfire due to coolant leaking into cylinder #4. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 55,000.

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the contact was informed that the lug nuts were swollen and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer declined to cover the cost of repairs due to wear and tear. The failure mileage was 44,346.