2017 Ford Escape

I took my Escape to the Dealership for routine oil change and tire rotation. (almost 43000 miles). I received a call from Dealership that I had "swollen lug nuts" and to rotate my tires these needed to be changed. I had never heard of such a thing. My Significant Other had not either and he spoke to the Dealership Representative who said that this was true and that in order to rotate tires the lug nuts required changing. The Representative said they had them in stock and the cost would be around $180.00. We decided to investigate further and deferred the change at that time. After discussing with another repair shop and reading about other issues with Ford vehicle, dodge, and a few Toyota we ascertained this was an issue. I took my Escape to the other Repair shop and had the lug nuts changed for $110.00. It appears to me that this has been an issue previously and class action suit was filed and dismissed. This appears to be a problem that can lead to bigger problems if not corrected. ie swollen lug nut car has flat tire, tire cannot be changed due to special equipment required to change flat, all resulting in car being towed to appropriate dealership for change out of lug nuts. I bought a Ford product promoted as being a Quality product. How can this be if the lug nuts do not withstand 43000 miles and the vehicle being in a garage at all times when not in use, then develops this problem. I see potential for major safety issues if this is not corrected by potential injury to the driver of a vehicle with this issue and to the vehicle if a flat should occur and unable to change flat tire. Please review and advise . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that while attempting to start the vehicle, the temperature gauge immediately indicated that the engine was overheating, and the vehicle failed to start. The contact allowed the vehicle to cool down. The contact stated that while driving, the vehicle failed to accelerate as intended. Additionally, the contact stated that the vehicle failed to exceed 10 MPH. The vehicle was driven to the destination. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leak into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 140,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle failed to accelerate as intended. After which, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a misfire in cylinder #2, and informed the contact that the spark plugs needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who determined that coolant intrusion had damaged the engine, requiring that the engine be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 44,000.

1. Coolant is either leaking or evaporating which makes the coolant reservoir tank lose water that requires many refills after daily use. This led to the car to heat up without any notice in the middle of a busy highway with a narrow shoulder. This causes the car to release white smoke from the back with a chemical stench. A mechanic checked the car by raising it on a car lift for any leaks but there were no obvious leaks. 2. Car sometimes violently shakes upon turning on the ignition letting out a loud noise that can be heard from afar. The warning was a misfire on the #2 Cynlinder. We have replaced the old spark plugs and coils with new ones but the car still shakes at times and on the screen it says, 'Engine Fault Service Now". 3. There is also a warning on the system that reads, 'Powertrain Malfunction/Reduced Power'. Upon start of the warning the car abruptly slows to 35 mph max which is a great concern for safety when driving on the freeway/highway with many cars going 70-80 mph. A couple of mechanics have all mentioned something is wrong because the system slows down the car to avoid any more problems to arise and is a big concern for them as well. The computer used to analyze any issues does not directly call out a specific error even though there is an obvious issue with the powertrain. 4. There was an issue with the latch on the lift gate of the car but was fixed by Ford because it was covered under Extended Ford Warranty.

This car has had many issues regarding the engine there was a tbs put out on it. But as a single mother with 2 kids I just bought this car it was in good working condition with a clean car fax I have only owned it since October 2023. Now I have white smoke coming from the exhaust and it keeps losing coolant. I have seen numerous complaints online regarding the engine of the 1.5 liter Ecoboost not only in the escape but also in the fusion. I believe this engine should be recalled and not a TSB

Engine coolant intrusion short block needed replaced was taken to mt orab dealership to have reprogramming done which I just found out they did not even do the reprogramming back in 2022 I had appointment scheduled for the reprogramming I had made one in November around 11th but not sure what happened so was rescheduled dec 6 th I am so disappointed in dealership lack of communication with customers about this program because they did not get me in until dec 6th the program ended this is completely unfair for me to pay out of pocket for dealership mistake with not disclosing they did not do reprogramming when vehicle was brought in and the program was over by the time they did