2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.

I was having to go to stl to see my sons in the NICU in Creve Couer, and when doing so anytime I got over 70 mph for maybe 5 minutes, it would pop up with "Transmission fault, service now." I have to pull over, turn the car off, sit for 30 minutes, then turn my car back on and stay under 65 the rest of the way home. As a mom of a [XXX] little girl and a mom of twin boys I don't have the money to have it repaired right now, but I wanted to let someone know what is going on with my vehicle. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking and stalled with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission needed to be repaired. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving 35 MPH, the engine overheated and lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.