2017 Ford Escape

Dear All, I am reaching out to you regarding my 2017 Ford Escape (VIN: [XXX] ), which has only 72,900 miles and is showing error code P0303, indicating a serious engine failure due to coolant intrusion. My vehicle was manufactured in Louisville. On the morning of [XXX], the engine began to shake, and I had to have my car towed to the garage. I only received the diagnostic on [XXX]. The garage is unwilling to provide me with the full analysis (only the error code P0303) until I accept the repairs, and the repair estimate exceeds $12,000 (the engine needs to be replaced). In my opinion, my vehicle meets all the criteria for the Customer Satisfaction Program 19B37, which has no expiration date. This program concerns Ford Escapes manufactured in Louisville between September 17, 2015, and April 8, 2019 (which is the case with my vehicle). However, the garage claims my VIN number is not listed. Additionally, the 21N12 program covers vehicles with similar criteria, but FSA VIN lists will not be activated for this service action. As a result, I have not received any notification regarding issues with this vehicle, nor any notification regarding 19B37 program and the additional Customer Satisfaction Program 21N12 (which allows for engine replacement for error codes like P0303, similar to my vehicle’s issue). This situation has serious consequences for me, as I cannot afford such an expense, and as a student, I find myself without a vehicle. I believe that my vehicle qualifies for both of these actions (19B37 and 21N12) and I would like the repairs to be covered by Ford. I am attaching the two Ford documents related to these programs, as well as the CARFAX report for my vehicle. Thanks in advance. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to a dealer for a diagnostic test. The contact was informed that the purge valve needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 63,700.

Engine had a hesitation while running for approx a week, then one morning it flashed on dash that push button start not operable must be manually started.. It would not run after that and was towed to Brandon Ford Dealership near Tampa Florida. This was around the [XXX], today on [XXX], Brandon Ford sends message stating that the engine has "COOLANT INTRUSION" and that it will cost $14,228.00 for a whole new engine!! They even have a name for the issue, not like "blown head gasket", "warped head", etc. Upon further research on internet, this is a MASS PROBLEM with these engines from 2013 to 2019 and is still happening even though Ford claims to have conducted a "redesign" of the coolant ports on the engine block.. IF THIS IS NOT A CLASS ACTION OR A RECALL SOMETHING IS WRONG WITH THE SYSTEM!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down the road and my vehicle stalled out and had little to no acceleration Was stuck in the middle of an intersection until I could move it to a parking lot putting my safety at risk. Dealer (Brondes Ford Toledo) ran codes, yet would not tell me the codes after they tried to charge $11,000. No Warning lights yet, had engine lights on until the dealer replaced Fuel vapor assembly and crankcase pressure sensor a little less than 30 days beforehand. After service Ford said it was good to go and stated this could not have been related to the bushing already recalled.

UPDATE FOR TRACKING 11613924: Ford tech ran their diagnostics and have determined that it is still showing a Cylinder #2 misfire. They have advised me that I need a new Long Block and have quoted me at $7,800. Ford Corp states that there are no recalls, TSBs, or Customer Satisfaction posts that will cover my repairs, and I am out of any type of warranty for financial assistance from them for this known issue on the 2017 Escape 2.0L. I’ve had this car for 2 years, put a little over 5k miles on it. Total mileage right now is less than 98K.

Found the dreaded coolant intrusion, with a misfire on cylinder four. The ford dealer found the design flaw of the slits cut in between the cylinders. The dealer is stating that the car needs a new lower block. No engine check lights on, motor lags as you take off from a stop. This i believe is dangerous to anyone driving this car with this known problem. After exploring the internet many other people are experiencing this same problem.

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated with heavy white smoke coming from the exhaust pipe. The vehicle was taken to the local dealer where a diagnostic test was performed. The contact was informed that there was a coolant leak into cylinder #1. The manufacturer was notified of the failure, and the contact was informed that there were no recall or warranty on the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 79,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine warning light was illuminated. The message to “Turn Off the Vehicle Immediately” was displayed. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 105,000.

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine was severely damaged due to coolant intrusion into the cylinders. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.

Engine misfired while driving down highway causing car to shake, and emitting smoke from the tailpipe. Vehicle has 93,000 miles and has always been well maintained. Driven carefully and never driven rough. Due to the abrupt failure of the engine driver nearly lost control of the vehicle and had to pull to the side of the road immediately. The problem was confirmed by the dealer who admitted that they know there is a problem with this years engine failing prematurely but wanted $11404.47 to replace it. The vehicle was inspected by a certified Ford Technician at Koch 33 ford in Bethlehem PA. This failure was unprovoked, there were no warning lights, messages, or any symptoms. FORD KNOWS about this issue and refuse to issue a recall or address the problem once it fails. There is ZERO reason a car that is 7 years old is now completely worthless. When asked about this the dealer said that they would be happy to roll the outstanding cost of the vehicle into a new loan on a new car but they would not address the vehicle that failed.