2017 Ford Escape

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 25 MPH uphill, the vehicle was bouncing. Additionally, the vehicle was skipping gears while shifting. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact was informed by the mechanic that the vehicle was hesitating, and the transmission was not changing gear properly. The vehicle was not repaired. The contact stated the vehicle was taken to the local dealer prior to the failure and repaired under NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 90,000.

The vehicle has been going low on coolant and when it does the check engine line comes on. We took it to the dealership and were told the engine is bad. After searching online, it appears this is a widely known design flaw with the 2.0 ecoboost engine. If this is correct, then it seems Ford should have to do something about it.

My car has 41,000 miles on it only I have always added oil, done changes. Ford is telling me the entire engine needs replacement, for 12,600$. I am being told only the same line from Sill-Terhar Ford. “There are several holes in vital parts of the engine due to lack of maintenance. Error codes are P0014 & P0087.” But why is it that the camshaft and fuel pump are making contact? Why is this happening to my car and it’s not being acknowledged that this shouldn’t happen.

I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue and another told me Ford is not responsible and there is nothing they can do about it. Ford issued a recall back in 2017 and put Band-Aid on the issue which obviously did not rectify the safety problem. On the first occasion back in January 2022 I was on highway the car started to shake and would not accelerate properly when the engine light came on with a “High temperature warning” across the screen. Had that repair done and then the same thing happened again months later. I was told since I work from home 4 out of 5 days a week it bought me more time than expected with the repair since the design of the Ecoboost engine is faulty and this was bound to happen again. As of April 2023 my car is in the shop again and Im being told the engine needs to be replaced which may not be a permanent solution. In reading the numerous complaints on this issue with other consumers this car has the potential to catch on fire while driving. This is a safety issue for consumers, their loved ones and anyone else on the road as well as a danger to the environment with the coolant leaking. The vehicle is available upon request for inspection.

Transmission failed while driving at speed up a hill in traffic. Car lost all forward momentum. Car had 116,000 miles on odometer. Car was regularly serviced at Ford dealerships. Problem was reported to Ford. Ford dealer was unable to repair car in a timely manner. They said approximately 1 month at a cost of $6900.00. They refused to offer assistance saying car had a “good life”. Car was regularly maintained. They offered possible assistance towards cost of repair if I had dealer diagnose at a cost of $1100. It would take a month for dealer to get to the diagnosis. They lacked capable staff. Ford would not guarantee any assistance toward cost even if diagnosed. Took to transmission repair service station since I could not be without a car for at least a month. They diagnosed problem as a disintegrated torque converter. They had 6 other Ford escapes in the shop, same model, various years and various mileage. Same problem. They regularly repair transmissions for for dealers as it turns out. They fixed transmission (rebuilt unit, did not replace) at a cost of $4400.00. There were NO warning lights either before, during or after the incident occurred

The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle and shifting into reverse(R), the vehicle lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The contact had received notification of NHTSA Campaign Number 22V413000 (Power Train). The contact made a local dealer aware of the failure and recall notice; however, the vehicle had not yet been taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.

Torque converter has gone bad at 146,000 miles. Had transmission fluid service/change at approximately 70,000 miles. Recently vehicle has started to shudder and shake violently when in drive and slowing to make a turn or when stopped at a traffic light. If arriving home and shift to park the engine revs without stepping on gas peddle. When in traffic must shift to neutral to keep from stalling out. Recently message appears that auto stop/start is not available and shift to park to restart engine. No other codes or warnings have been visible when operating the vehicle or when checked at AutoZone. Vehicle has no power in reverse. Transmission fluid changed again at 146,000 miles was black and watery. Independent service pinpoint test, scan of codes and data show that torque converter is bad. Estimated cost of repair between $2000 and $3000 at two different shops.

In November 2022, my check engine light came on. The code was for a purge valve. That was replaced and repaired on November 10, 2022. In January 2023, my check engine light came on yet again. This time it was for the fuel regulator. That was repaired and replaced on January 9, 2023. My car did not make it the few miles to my house. On January 10, 2023, the mechanic picked up my car and drove it back to his shop. On the drive there, the Transmission Fault came on only one time. When he turned the car off and back on he never received the transmission error message again. The car is a 2017, purchased new, at the time had 75,000 miles and has always had maintenance checks on time. This was a catastrophic transmission failure due to manufacturing. After inspection transmission fluid was found burnt, filter was clogged, converter came apart and contaminated the unit. This caused a blocked filter which lead to a burnt clutched. Transmission was rebuilt and repaired. From vehicle purchased as new to November 2022, car had no issues. From November 2022 until January 10, 2023 it was a landslide of continual problems.